DoNotPay can help you quickly appeal the suspension . About 3 days ago, some hacked my Facebook account and removed my email connected to my account. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. These steps apply to Personal accounts. ", Depop says train seat crop top violates its terms, 'I made 1,265 selling my clothes second-hand', Russia launches pre-dawn missile attack on Ukraine, Chaos at port as thousands rush to leave Sudan, Air strikes pound Sudan capital as truce extended. First, they suspend my account out of nowhere, don't notify me whatsoever and do not provide me a reason for my suspension. This will surely increase the credibility of your complaint. The general rule is to be a good marketplace attendee and be truthful about your funds and/or items for sale, and respect others' rights while interacting with the community. But when Ms Strike logged back in, she was shocked by what she found. So it led me to believe I won . However, you can still use Depop without it. and our First, locate the email notification with regard to the suspension and check for the following information: If you believe there was an error, you can contact Depop's help center to have the account suspension overturned. One "have a go" method called "credential stuffing" involves using automated tools to repeatedly log into accounts, entering usernames and password information previously exposed from data breaches of other popular online services. DoNotPay can assist in appealing on your behalf on practically any platform there is. Read about our approach to external linking. The fraudster had been instructing shoppers to pay them directly through PayPal's "Friends and Family" option, which sidesteps Depop's fees and doesn't offer any protection for buyers. What if you can't log into your Depop account because the hacker has already changed your recovery email and password? Preloved. "The fact that this has been going on for monthsis unacceptable. The first step is to read the community guidelines thoroughly and follow the rules. However, if the user continues to use the account for a sustained period of time, PayPal may decide to pursue more serious consequences. The names List Perfectly, Vendoo, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, and Etsy, as well as related names, marks, emblems and images are registered trademarks of their respective owners. Is climate change killing Australian wine? I received no response, and the appeal was denied. If you still have access to your hacked Depop account, but a hacker has clearly been taking actions, secure your account! 21-year-old Amelia's Depop account was hacked by a fraudster, The scammer sent messages like this one to other Depop users from Amelia's account, Emily Goold, 21, told the BBC a fraudster hacked her Depop account and advertised a 350 Moncler jacket, Blending the look and social elements of Instagram with the buy-and-sell format of eBay, 90% of Depop's users are aged 26 or under, On the dark net marketplace White House Market, "premium" Depop accounts are being sold for $5, The secret mine that hid the Nazis' stolen treasure. After your suspension period has ended, your driving privilege will remain suspended until your application for reinstatement is approved. A ban is normally forever unless Depop messed up. If Depop can't help get your account back or is too backlogged to act quickly, DoNotPay can help. Be aware of scams and take the time to check the identity of buyers before engaging in any transactions. I can't even confirm if my account has been suspended or not because I never received an email confirming my suspension or what it was for, which I received last time (referencing external payment services). Additionally, SSNs are not required to sign up or use the app. "I thought I had just forgotten my password when I couldn't get back in, but a couple of days passed and I realised something wasn't right," says the Birmingham-based law student. If any purchases were made while the hacker was on your account, let your bank know. Tell us whether you have paid for the account and would like a refund. Selling your gently used items or buying items on Depop is fun and exciting. A user who violates Depops terms of service may be suspended for a certain period of time or permanently. Many online sellers have long struggled as this requires a lot of time and effort, and it can be challenging to manage all things simultaneously. She is not alone - 14 other users have told BBC News that their Depop accounts have been hacked in recent months. The first is the Help Center, which provides detailed instructions and answers to common questions. If this doesnt work, its possible that your account was suspended or deactivated by Depop. Reselling on different marketplaces like Depop is a fruitful venture. 5. Channels or accounts dedicated to a policy violation (like hate speech, harassment, or impersonation) If you believe that your channel/account was mistakenly terminated, you can appeal using this form. 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For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. First, locate the email notification with regard to the suspension and check for the following information: Any indication of a future date when the suspension will be lifted The reason for suspension Instructions from Depop on how you should proceed You need to resolve allconflicts with other users before requesting deletion. I recently bought something off of depop through PayPal for a good bit of money. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We've just updated our suggested users for you, give it a peek. Not only does it affect your integrity as a seller, but it can also mean a loss of profits. They partner with a few third-party authentication companies to ensure the authenticity of products from some of their top sellers. Use the Depop Password Reset page to send yourself a new password reset email. They may require further information from you in order to complete their investigation. Selling fake items on Depop may result in a range of consequences, including but not limited to, the blocking of a Depop account, removal of listings and even legal action taken against a Depop user. Answer a few questions related to your banned account. The Twitter support email said my account was reinstated under "new criteria". Detail how you realized your account was hacked, any actions you've noticed the hacker has taken, and what you've done so far. If your account was suspended for violating Depop's Community Guidelines, you can submit an appeal to Depop Customer Support and explain why your account should be reinstated. If a user is suspended, they will receive an email notification informing them of the suspension and the duration. Here are some issues that you might need assistance with: If you need to free your hands from tasks or you just need some sound advice, sign up with DoNotPay today for quick and guaranteed solutions. Depop will review your report and take any necessary action. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_4',175,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_5',175,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0_1');.box-3-multi-175{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}Depops Customer Support team will review your appeal and decide whether or not to reinstate your account. Send an Email: You can use the [emailprotected] for email support. When you get the email, make a new and creative password that the hacker can't possibly know. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'remodelormove_com-leader-3','ezslot_24',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0');Yes, Depop does check authenticity of the items listed on its platform. Given the volume of compromised accounts for sale, the horse has already bolted," he added. Where is the first save point in Bloodborne? The secret mine that hid the Nazis' stolen treasure. By changing your password, the hacker won't be able to get back in. Log in to your DoNotPay account and locate the Unban My Account product. You can delete a Depop account by emailing the company with a deletion request. Ive stated opening the case means I didnt get the item and it wouldve been solved if you just sent me the item, Ive gave him opportunity to ship it before I escalate but he keeps sending the same offer trying to refund me a partial amount saying he should keep a fee for his time packaging the item. Anyone proven to go against these policies is at risk of getting their account suspended, or worse, banned. Yes, you can use Depop without a phone number. 19 January 2021 Amelia Strike 21-year-old Amelia's Depop account was hacked by a fraudster By Lora Jones Business reporter, BBC News When Amelia Strike, 21, was logged out of her Depop social. It is an action taken after a review of your driving record. You can delete a Depop account by emailing the company with a deletion request. After trying for 2 days, i finally can get back my account. If you do get banned from Depop there are a few actions that you can take. MasterChef Australia host Jock Zonfrillo dies, Adidas sued by investors over Kanye West deal, Suspected IS chief killed in Syria, Turkey says, UK chip giant Arm files for blockbuster share sale, Pope urges Hungarians to 'open doors' to migrants. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Aug 21, 2014 Are you a UK iPhone #Depop user? It is possible to get your suspended Depop account back, depending on why it was suspended in the first place. I've waited over a week for the item to be shipped and going back and forth with the seller saying they'll tell me when they've done it and they never have. Open a dispute in the Resolution Centre Paid outside of the Depop app? We have helped over 300,000 people with their problems. Everything You Need To Know About Getting Banned From Twitter, All You Need To Know About Being Banned From Facebook, Can I Appeal My Suspension? In addition to that, Depop does provide resources to its users to help them authenticate items. Depop - money sent to another bank account holder by accident Depop - Security Deposit Depop - My daughter is banned View all Depop reviews & complaints Next review Write a comment By clicking Submit you are agreeing to the ComplaintsBoard's Terms and Conditions Depop If a resolution cannot be reached between all parties, the case may be escalated for legal action. Depop used to be a great place to be. It is important to note that unless PayPal suffers a financial loss from the underage users actions, they may not pursue any further action. The BBC is not responsible for the content of external sites. While Depop uses secure payment gateways, they may ask for other identifying information like a cardholders name, billing address, and email address. However, if you create more than one account, all additional accounts must have different payment details and you must use a different email address for each account. DoNotPay can write a strong demand letter on your behalf to get you unbanned. --Diane Poremsky Give back to the Community. If Depop requires more information than they would require if you used a credit or debit card directly, it may be a red flag that the site isnt secure. The only time you should provide your SSN is if it is specifically requested by a company or government agency that is legally authorized to receive it, and Depop does not fall into this category. Join us today to learn more about our products and services! If you think Depop is asking for this information inappropriately, you should absolutely not provide it and instead contact their customer service team to inquire further. Depop - Customer services/security issues. Explore in 3D: The dazzling crown that makes a king. Read about our approach to external linking. Then the next day they suspended my account again because of a specific listing that didn't meet Depop's guidelines. Like Poshmark or other clothing selling apps, Depop allows for thrifting and recycling of clothes. In addition, be careful about revealing personal data, such as your banking information. Be sure to include your username in the message, along with your request to delete the account. But Blueliv found that login details for several thousand hacked Depop accounts are being advertised for as little as $1.05 (77p) each on the dark web - a part of the internet that is only accessible using specialised tools. Reset your password, or follow these steps: Open the Depop app Tap Login > Forgot Password Enter your email address > Reset my password You'll receive an email from Depop shortly. DoNotPay will alert you when you receive a response from Depop. Yesterday I had a message pop up asking for my date of birth. Depop has a relatively small admin team and it may take some time for them to address a hacked account, even after you file a support ticket. Yes, you can have more than one Depop account. In all cases, the fraudsters demanded to be paid directly, rather than through the app. To which Ive refused and said just send it then but I dont believe they will so Ive said send it or give me my money back because Im sick of arguing. According to Liv Rowley, a threat intelligence analyst at cyber-security firm Blueliv, cyber criminals are now targeting Depop accounts on an "industrial scale" using this method, capitalising on the fact that people often use similar passwords. So it led me to believe I wont be getting the item and could be getting scammed so I opened a case and the seller is trying to partial refund me even though theyre the ones who hasnt made effort to ship the item and after arguing with them I asked for my money back or item and Ive got non. After getting in touch with depop support, they tell me since the account that was previously linked to my phone had been suspended before (30 day suspension) and I created a new account, AFTER the old one was unbanned, that is the reason why I was suspended once again after over 4 months of me having the new account.After explaining, that the account was being shared with me, they demand to see identification papers from the both of us Now I'm waitin on a reply from them, after explaining that this account was shared with my ex-partner, whom I wish NOT to get into contact with again, after breaking up a few months ago (and subsequently, them taking the account back into their name). Depop suspensions can vary greatly in length, depending on the type of violation that was committed. Additionally, the @DepopHelp Twitter account is available for customers to get answers to their questions quickly. We have helped over 300,000 people with their problems. What size SIM card does the Droid Turbo use? Unfortunately, some sellers infringe on the platform's terms and conditions, resulting in temporary or permanent account suspension. View your case history and resolve those that are open. Privacy is a priority for Depop, however, the company does not store or view SSNs. Hi, reason I'm asking if it is possible to recover a suspended depop account is because my account just got suspended and I'm still waiting on a purchased item to arrive and to post a buyer's item. If your Depop account has been hacked, DoNotPay can help you get it back. Is there anyone on here that did or knows anybody that got banned but came back? My account is in good standing but Im just wondering because I have started to see a rise of people getting their accounts banned. Additionally, customers can go to Depops Help Center at https://help. I have been a Depop buyer for many years with no problems. I had this happen to me a long time ago because a buyer did not receive their item and I did not respond to the Depop email in time. You can get a full list of rules from the terms and conditions page. Additionally, you may be experiencing a temporary issue with the site due to an outage or heavy traffic. When this happens, an email from Depop is sent to the seller informing them about the suspension. You can track sales, set goals, and do things effortlessly in-app like order shipping supplies, print shipping labels, schedule package pickups, look up an item's registered ID to see what brand the item is, and more. I told them if I were underage when I opened my account I would be of age by now. com and providing as much detail as possible. Depop took the listing down within 12 hours and reset her password, but Ms Goold says such incidents are becoming commonplace. Whatever your style. "You always know somebody who's had a Depop horror story. DoNotPay can help you quickly appeal the suspension. The Depop team may investigate the circumstances that led to the users violation and may contact the user in order to resolve the situation. The process can be pretty painful especially if you are left in the dark with regard to the details of the ban. With the perfect combination of selling strategies and compliance with the platforms' rules, you should be able to generate conversions, earn profits, and can eventually get loyal customers. They can then reverse recent charges and deny further purchases that the hacker tries to make on your account to keep your finances safe. Everything you need to know before buying or selling on the handmade and vintage e-commerce platform for independent creators, What is Poshmark? I had planned to begin selling there also. . This is a common tactic used by people selling second-hand items online, to prove that the photos were not stolen from another listing. Video, The secret mine that hid the Nazis' stolen treasure. She immediately used her brother's Depop account to comment on the offending post and contact the app. When raising an issue, you can request tracking information or ask for a refund. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Here are the most popular ones: If you're still waiting for the staff of Depop to get back to you, it's time to hang up the phone or get out of the internet chat queue. Step 1: Gather information. Here's how to use the online marketplace to buy and sell clothing and accessories, How to sell on Etsy, the online marketplace for handmade and vintage items, How to delete a Wayfair account and remove your personal data from the ecommerce site. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-medrectangle-4','ezslot_2',155,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-medrectangle-4','ezslot_3',155,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0_1');.medrectangle-4-multi-155{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}In any case, if youre having trouble getting your suspended account back, you should contact the Depop Support team directly. The time it takes to verify identity on Depop typically varies based on the information provided and the method of verification. Hint: Try an acronym that is fun and easy to remember instead of a word or phrase. Privacy Policy. There are a few ways to contact them: 1. Additionally, users who are suspected of using fake or stolen payment information or engaging in fraudulent behavior may be permanently banned from using the platform. Take charge and solicit DoNotPays quick assistance in getting your suspended account reinstated. 2. To raise an issue go to > > Resolution Centre > Select the purchase you need help with Before you raise an issue, make sure that you've given the seller at least 5 days to get your item shipped, and have tried to contact them through Depop messages for updates. A sub for discussing all things Depop. Selling your gently used items or buying items on Depop is fun and exciting. The process only takes a few minutes, then your work is done. Request tracking information for any orders you make and dont forget to check that the order has been shipped before you send it out. I email them and no response. Most banks and credit card companies have fraud policies that will cancel transactions and refund accounts if you report a hacked card quickly. When Amelia Strike, 21, was logged out of her Depop social shopping app account in October, nothing seemed out of the ordinary. So if you're looking for the perfect automation system to help you succeed in online reselling, OneShop is here. This means that if someone has paid for a product that you never delivered, you can't delete your account to make it go away. Why is my stomach still big after hysterectomy. However, if the user cooperates and follows the guidance provided, the suspension may be lifted and the account may be reinstated. Visit OneShop to learn more, or directly sign-up here to start your 7-day free trial. Note that when you do this, you must be ready to provide any evidence that the platform may ask you to support your case. Here are some rules that you should follow: Other reasons that may result in account suspension are as follows: Note: If you think that your account suspension lacks basis or is a mistake, you can always appeal Depop's decision and contact them here. This article will share how you can steer clear of the violations that can get your Depop account suspended. Depending on the kind of inquiry, the team may need longer than 48 hours to respond. We may suspend an account for any of the following reasons: Prohibited Items Transactions are being processed outside of Depop's in-app payment system Abusive behaviour or harassment toward other Depop users or staff We need a response to a pending dispute We reviewed evidence of fraudulent behaviour We need to verify information about your account To maintain a healthy and positive experience for all users on the platform, all Depop wants is to have all members of its community avoid negativity, respect everyone, and, most importantly, maintain all transactions in-app.
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