Actually paid 931 for the crossing but they don't want to give me a refund or voucher for the correct amount. We use cookies and similar technologies to provide you with the best web experience. We quickly made alternative arrangements with other ferry operators so that our passengers could use our tickets on the Dover-Calais route, said Christopher. Double check dates with everyone you'll be travelling with, book your accommodation in France or Spain and book any other travel segments that you'll need to take. I am pleased that you were happy with your booking and that you can now look forward to your sailing. Please note that the difference in ticket price still applies. Please reset the password again. The difficulty of cancelling your Brittany Ferries ticket and getting a refund will vary depending on what type of ticket you've booked and how close it is to your travel dates. - See 3,323 traveller reviews, 851 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Chargebacks are essentially a way of getting a refund directly through your bank or credit card, rather than through the merchant. This May, we provide you with 21 fresh Brittany Ferries Discount Code. Took over an hour from docking to get off though and Spanish customs/checks another hour so don't expect a quick getaway ;-), Good afternoon CliveThank you for your 5 star review.I am so pleased that you have had such a positive overall experience with usapart from the wait at customs.We look forward to welcoming you back on board again soon.All the bestNiamhBrittany Ferries. I have no desire to run through the whole complaints process, contacting ABTA etc but I'll do it if they make me.Very, very dissatisfied with this response which may cross into illegal business practices - certainly unethical. You need to employ more staff in call cetre rather than relying on IT that all customers are not happy using, Dear David, Thank you for taking the time to write a review. In this way, you can claim the. Brittany Ferries offers three ticket types, each with a different level of flexibility and a different refund and cancellation policy. Super slick operation and fast turnaround by the Plymouth team. The Refund Credit Note are established by the Transport (Tour Operators and Travel Agents) Act 1982 (Disbursements from Fund) Regulations 2021 (SI 105 of 2021). They held firm and said no.After a few days I received an email telling me the following: "Following the cancellation of your Brittany Ferries sailing; please find attached your cancellation invoice including a summary of any monies that will be returned to you, by method of payment. Check out what 24,729 people have written so far, and share your own experience. No probs with customs either end. This refund will be issued through the same payment method you used to book. Enjoy Extra 10% Off Sitewide.Grab it now. more. Great service. Depending on your circumstances, you may find your travel insurers can help. The recent industrial action by French crew at Brittany Ferries left the entire fleet unoperational and caused havoc for travellers and companies that rely on shipping their goods between England, France and Spain. Don't miss out and join our newsletter for latest offers, By clicking "Sign Up" you consent to receiving information, newsletters and special offers by email from P&O Ferries. If you checked out as a guest or are having issues amending your booking online please email us oncustomer.services@poferries.comorcall one of our friendly call centre staff on01304 44 88 88. Changes to your Terms & Conditions The value of the Refund Credit Note must be equal to the amount paid for the original booking, or less than the amount paid, where a part cash refund has previously been given. Their overnight flight from Portsmouth allows you to arrive in Le Havre early at 08:30, allowing you to stay as long as possible. When the ferry was cancelled, we had to drive to Dover in our motorhome. Just like to update the forum that Brittany ferries have now refunded all monies I paid for our cancelled crossing to Spain. Brittany Ferries is changing their cancellation policy for passengers who have not been able to sail during the confinement period to include refunds. query quickly dealt with and new documents sent instantly. Do not include any personal details in the box below. WebThe company does not allow any cancellations at all within four hours of travel, and refunds are limited before that. They give you the option to cancel with a 75% refund until four hours before your scheduled travel. Good afternoon CustomerThank you for your 4 star review.I am sorry to hear that you had to cancel your booking but I am glad that the booking was partially refundable.I hope that we will be able to welcome you on board at a later date.Kind regards, NiamhBrittany Ferries. With elegant surroundings, stylish bars and superb restaurants, not to mention our award-winning service and excellent onboard facilities, you can just sit back, unwind and enjoy the experience. All affected bookings were automatically cancelled and offered a refund credit note.Our contact centre was and is still open, but we've had to close most of our telephone lines & temporarily resort to an email only customer support network due to the demand. Forget it, their response is that " we'll send you a voucher". Verification can help ensure real people write reviews about real companies. Sadly we had to book for our meal in a queue. I appreciate COVID-19 has disrupted travel but there was *no restriction* on travel to/from the UK from either the British or French government at the time of my crossing. VERY POOR/ NON EXISTENT CUSTOMER SERVICEKEPT ON HOLD FOR OVER 45 MINUTES BEFORE GIVING UPEMAILS ARE NOT ANSWEREDIF I COULD GIVE ZERO STARS I WOULDUpdate -You responded very quickly to this review but I have been waiting nearly 4 weeks for an email response. May 5, 2020 #2 Brittany Ferries to offer refunds and credit notes Brittany Ferries is changing their cancellation policy for passengers who have not been able to sail during the confinement period to include refunds. In most cases this should show on your card within 5 working days but this may take longer depending on your card issuer. I understand that I am entitled to at least 50% refund when ferry is delayed 6 hrs or more.My email address is: [protected]@gmail.comAnnie Cook Read full review of Brittany Ferries Helpful? Wants to enjoy great savings?There's still time to have great discount on 100Percentpure.Shop all the huge money off orders and has no time to wait. Cabins were pokey. Dear FrancesThank you for your feedback about our website and customer service, we appreciate it! First-class discount codes of Brittany Ferries will bring you a satisfying shopping experience when shopping at brittany-ferries.co.uk. Choose from self-catering cottages, campsites and hotels - there's something for every taste and budget, making your holiday in France the perfect one. Dear Jonathan, Thank you for submitting a review. Although this is generous, I would prefer the monies paid now for obviously reasons. Although got a flex booking disappointed we cannot make changes on line. If so it would be helpful if clarification could be posted on BFerries website.Hopefully Trustpilot will come to the rescue!Tom Leech, Dear Tom, Thank you for taking the time to write a review. Brittany Ferries has a very limited refund policy. When I sent communication via their site stating they WILL give me a refund if crossing cancelled I had the predictable response.. a voucher. Please accept our apologies regarding your delayed sailing due to bad weather and we are sorry to hear of your disappointment with our on board services on this occasion. We have been locked up in Wales for almost 2 Months (Van on sorn) and if its possible and SAFE to go we will..If it looks like its not going to be possible then I will just cancel and lose the Quarter Deposit.. Not Sure about Stena ticket as Its "Supposed" to be Fully flexible and refundable but going on what ive heard None of the previous rules apply any longer. If we did eventually decide to take the refund, the balance would be refunded at the present cancellation value, and without any further increase in the fee. I hope that you enjoy your upcoming trip with us!Best regardsJanineBrittany Ferries, Hello Roy,Thank you kindly for your review - a great company is built with great customers! Take your cash with you. Seems like Brittany ferries are edging towards a P&O (for those who remember their Portsmouth operation) level of service but not at a reduced price. Companies can ask for reviews via automatic invitations. You have a right to enjoy free shipping when you order Brittany Ferries for the first time. Far too expensive overall ,food especially dreadful on Galicia ,sailing from Bilbao to portsmouth.and cabins overpriced,could get a comfortable hotel room for what we paid for inside cabin ! 593 Ratings with an average of 3.5 out of 5 stars. This way, you can save more at Brittany Ferries when they pass the merchandise at brittany-ferries.co.uk. Savings of up to 50% is waiting for you. Should also say the staff are lovely, really helpful ladies and gents all with excellent English and Spanish including the chefs! 2. After an aborted Bilbao to Portsmouth sailing (without adeqauate warnings) my wife and I had no other option other than to drive to a channel ports to secure a sailing from a reputable and reliable ferry operator. Getting out of the port takes for ever, their food (particularly the dreadful cooked breakfast) is dire, on the overnight boat you are lucky to get 4 hours sleep. Subject to Promotional Conditions and P&O Ferries' Terms of Business, both available online at poferries.com. JavaScript is disabled. (Is it worth attempting to rebook? Replies to negative reviews in < 24 hours. The clearance categories provide the best price at 100Percentpure & get an access to it.Hurry and dont miss out. Everything is applied with this discount.Come on and enjoy the discount in the whole site. Der Vorgang war problemlos.I had to cancel the trip. Daily in April. Great!Well no. The VW California Club is the worlds largest resource for all owners and enthusiasts of VW California campervans. The price difference was about 185 we are still waiting for it to be refunded. The book with confidence pledge is available on all of our routes and allows you to delay your travel dates to later in 2022 - for travel up to 31st December 2022. Rest assured, we will continue to sail on our routes from Dover, Hull, Cairnryan & Liverpool in line with the Governments travel advice, and will notify you in the event that there are any changes. Shop now and receive huge promotion on top brands. I am sorry to hear of your disappointment regarding your recent sailing with us and I'll certainly pass on your valuable feedback to the relevant department. Dear 'Ron S', I am sorry but we're currently unable to operate a passenger ferry service in order to protect both our crew & customers and weve had to close most of our telephone lines and temporarily resort to an email only customer support network.For sailings that were affected by the suspension of services, we've automatically cancelled the bookings and been in touch via email with regards to the refund. See our cookie policy. The Travel Magazine is a travel portal with highly informative, upbeat and inspirational articles for people who love to travel. I'm grateful to hear that my colleagues were able to assist you in amending your booking multiple times as the current situation has progressed.We look forward to welcoming you back on-board in future.Kind regards,JamesBrittany Ferries, Thanks to you all for your patience with myself and others who have had to change their bookings- Many thanks and keep safe during these uncertain times- Thanks again to you all at Brittany Ferries- regards Barbara Lister, Hello Barbara,Thank you for your review. Affinity Federal Credit Union: Telegraphic Name: AFFINITY FCU: Location: Basking Ridge, NJ. Sign up to The Travel Magazine's FREE Newsletter and get the latest news, articles, guides, promotions and competitions. Choice between a refund and credit to be given. The book with confidence pledge is available on all of our routes and allows you to delay your travel dates to later in 2022 - for Brittany Ferries: Worst Customer Service - NO CASH REFUND - See 3,396 traveler reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Please be assured that our team are working hard to constantly improve the user experience on our website and your feedback helps us to do this. Anyone can write a Trustpilot review. Join today and get the latest news and deals straight to your inbox. We also ensure all reviews are published without moderation. Potty they have no competition,will look for alternatives in the future! She was polite, helpful and very friendly. Try employing more staff? Now it is a labour to be endured. E mails to them take up to 14 days to answer, calling them on the phone means you wait an hour or more for a response, and trying to change bookings on line just meets with a message "Oops there is an error., Try again"which I did ten times with no luck (eventually got through on phone and was charged 26 rather than the 20 on their website to effect the change). Also a cabin overnight is around 100. We were in limbo for two days and then had a stressful journey to Dover, with a 4am start, followed by an eight hour drive from Calais to St Nazaire. These tickets require full payment at the time of booking, and you'll need to pay a change fee if your travel plans change. Please do keep an eye on our social channels and Sailing Updates pages for the latest information. Our freeholder hit us with 3,800 insurance bill. Want a refund? we are voyage members, and travel a couple of times each year on the Portsmouth to Spain crossing ,very disappointed about the reduction in the onboard food package, all slipped through very quietly .1st at the end of last year the complimentary breakfast was removed Now this year just found out the complimentry dinner has also been removed.So just left with the 10 voucher, just waiting for that to be removed as well.Disappointed !!!!!!!!!!! Frustrated by lack on eating facilities aboard and their limited opening hours. Brittany Ferries: Worst Customer Service - NO CASH REFUND - See 3,366 traveler reviews, 857 candid photos, and great deals for Plymouth, UK, at Tripadvisor. - See 3,385 traveler reviews, 868 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Good afternoon,Thank you for your review - we're very happy to hear that our colleague Nathan dealt with your query & sent you new documents swiftly. This would have pleased passengers caught up in the Brittany Ferries strike but may have ruined the ferry operator financially. I wasn't happy then but it was very hard to get in contact with anyone to discuss so let it go. For a better experience, please enable JavaScript in your browser before proceeding. These tickets require a 25% deposit at the time of booking. However, I can confirm that the cost charged on your booking was correct. If the seas are stormy, ferries may be pulled or delayed for safety reasons. Say that an announcement is being made. Michael O'Leary (Easyjet) was interviewed on the telly this morning. The booker was extremely helpful and nothing was too much trouble. The first discount of the nice items of Brittany Ferries in the premium online stores is especially suitable for newbies who have not yet happily shopped in online stores of Brittany Ferries.
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