Border crossing procedure for Eurotunnel after hard Brexit: Border crossing procedure . The Clerks team is made up of Mrs. Doriane Deguines Veterinary and Health Formalities Assistance Manager, Mrs. Sandrine Avrons Health Expert, Mrs. Peggy Chambas Tunnel Clerk Manager and Mrs. Violette Campart Deputy Port Manager. Other EU countries have different minimum spends. Registered in England: Company number 04838153. Calais Truckstop is an innovative concept which meets the requirements of road transport companies, shippers, truck drivers and insurance companies. external temporary storage facilities (ETSF) Border Force customs offices will only reply to questions where: the question is about goods that are subject to a Border Force examination or check. We are using cookies to give you the best experience on our website. If youre a driver attending an Inland Border Facility with goods that need temporary storage you may have to use an alternative facility at your own expense. But new regulatory and customs checks do apply. On arrival in Calais, depending on the type of cargo they are carrying, lorries will follow either the green route (onto A16 motorway) or the orange route - to the Customs Centre (Center Douane . A non-refundable Administration Service Fee of 20 / 24 applies to all customers who contact our Customer Service Team and request to make a new booking and 10 / 12 for a change to an existing booking which can be managed online. ASA Links - 2023 - All rights reserved. TransitNetin cooperation with Calais Truckstop: offer a unique service for companies to facilitate their trade through Calais (ferry/Eurotunnel) and Dunkirk to the UK. Details opening hours and responsibilities, Address, Contact, Traffic Types and Office roles. You should use your goods movement reference number in the check if you need to report for an inspection service to understand if your goods are held. Eurotunnels checklist for drivers is as follows: Please ensure that you have all your Border/Customs/Sanitary documents before arriving at Eurotunnel. Important to note forTransitNetclients: Mon-Sat: 6am to 10pm Information on the procedure has been provided by Eurotunnel on this leaflet. Don't forget you will need to update your Advance Passenger Information, and your health declarations. UK 24 Hour emergency helpline: 03330702673 An ATA carnet is recommended. To start a Common Transit Convention movement out of Great Britain (England, Scotland and Wales), youll need to: To end a movement at an Office of Destination, youll need to present the TAD and provide the Movement Reference Number (MRN) for every consignment. Any amendment or change to your booked vehicle may incur an additional charge. Please try again - we'd not want you to miss out on the latest offers! This formality is necessary to allow the pre-notification preceding the documentary, identity or physical checks. If you need to use an inland border facility and are coming to Kent from elsewhere, you should get ready before arriving in Kent. Our reservation system uses the dimensions of your vehicle to book your space on the shuttle. From Germany: +49 (0) 1805 000 248 Store and save your information, including passport details, vehicles, pets and payment methods and add it to your bookings automatically. ACCs can start and end transit movement of goods at their own premises. There is a minimum spend of 100.01 in France to be eligible for tax-free shopping. Magyarorszg Merci de partager ! If you are locked out of your My Eurotunnel account due to too many incorrect password attempts, you can either wait 4hrs before trying again, or reset your password to regain access immediately. In order to accommodate these services, it was planned to build a brand new vehicle terminal on each side of the tunnel that would allow cars and lorries to be loaded quickly onto the trains. Transit movements entering the UK using the Eurotunnel should complete Office of Destination at Stop 24. If there are any issues, your vehicle will be moved to the marshal inspection bays for further examination by a senior security marshal. The terminal is one of two, with the Eurotunnel Folkestone Terminal located at Cheriton, near Folkestone. You have rejected additional cookies. This means that every time you visit this website you will need to enable or disable cookies again. The French Customs Office has published a handbook in which you can find out how formalities . If your request is urgent, please contact the service helpdesk (+32)2 29 58181. Conveniently located just off the A16, Calais Truckstop offers 293 parking spaces for trucks in a fully secured parking area as well as, in cooperation with Calais Truckstop: offer a unique service for companies to facilitate their trade through Calais (ferry/Eurotunnel) and Dunkirk to the UK. The expertise of our teams of clerks is therefore inseparable on our 2 dedicated sites, which are the Port of Calais and the Channel Tunnel. Goods entering the European Union from England, Scotland and Wales now require customs checks, including safety certificates, and truck drivers will need a permit to enter Kent, the county. However, if the truck driver has not been equipped with a Eurotunnel Border Pass, it is important that he or she has barcodes (on the customs documents) or a GMR code (if going from France to Great Britain). Its the fastest and easiest way to validate your tax refund forms and all the instructions are on the screen for you to follow. If you can't remember your password you can reset your password. The Decathlon Calais Store is just 5 minutes from our terminal. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. For more information, do not hesitate to contact us via the form at the bottom of the page. More than 50m. Book in to attend an inland border facility booking in will mean we should be able to deal with you more quickly. Our offices are open Monday - Friday 09:00 - 17:30*. When shopping in France, the easiest way to validate your tax refund form is to scan its barcode at a self-serving electronic kiosk, also called a PABLO kiosk. The ASA & Calais Truckstop staff can also perform closure of the Export declaration for goods which will leave the EU. any vehicle transporting abnormal loads, which are: a weight of more than 44,000 kilograms (kg), an axle load of more than 10,000kg for a single non-driving axle and 11,500kg for a single driving axle, class 1 substances and articles (explosives) and class 4.1 substances (polymerizing substances), vehicles subject to Special Types General Order (STGO) 2003. Save up to 50% on high street prices when you buy wines, liqueurs and spirits inside our Folkestone terminal. The goods must be taken to an inland border facility directly and must arrive in the same condition as the goods were at the time of importation. The main parts of the passenger terminal to be built were the platforms and overbridges that connect it to the A16, and thence to the rest of the autoroute network. From the Netherlands: +31 (0) 900 504 0540 To access your booking you need to log in with your email address and a password you specified when you created your account. Inland Border Facilities cannot be used for commercial storage. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. European Motor Breakdown Cover Unfortunately we have not been able to receive your details. Upon arrival at the site, youll be greeted by a traffic management marshal. We use some essential cookies to make this website work. On arrival in Calais, depending on the type of cargo they are carrying, lorries will follow either the green route (onto A16 motorway) or the orange route to the Customs Centre (Center Douane SIVEP), where they shall pass further inspection. the French Authorities were due to bring in a new requirement for all private attestations for exports of shelf-stable composite goods presented at a French BCP to be translated in Frenchfrom 1 January 2023. Fill in your details and well keep you informed about the most exciting offers, promotions and travel inspiration. Ireland . It is possible to add bikes and other accessories to the roof or rear of your vehicle, or on the rear of a towed trailer or caravan - just be sure to specify this during the booking process to ensure we allocate you enough space on our shuttles. ATA carnets are valid for up to one year and require to be stamped by the relevant Customs offices before exiting EU/UK Well send you a link to a feedback form. We are the #1 way to travel with your pet. The bridges at the western end of the platforms are intended for embarking vehicles, while those at the eastern end are for those disembarking. You can change your cookie settings at any time. Customs Agent (RDE) on the French Eurotunnel terminal +44 (0) 3443 35 33 35 Opening times (All UK times) May bank holidays opening times For lost property Please complete our online form, and we will be in contact with you as soon as possible. A team of professionals is at your disposal at the Port of Calais (O3 car park), at the Tunnel as well as at the Calais Truckstop car park. As a company importing and exporting non-perishable goods on a regular basis, such as commercial samples, exhibition goods, trade tools, etc, you can use ATA carnets (Admission Temporaire/ Temporary Admission) as customs documents when crossing the border. Border checkpoint for vehicles operated by the French Border Police and French Customs when leaving France and the Schengen Area at the juxtaposed controls at the Eurotunnel Calais Terminal. Take your family on a magical adventure to Disneyland Paris as it celebrates its 30th anniversary. Make travelling even easier with a My Eurotunnel account, Click here for our partner offers and savings, You have permanent residence in a non-EU country, You spend more than 100in France (other EU countries have different limits), Reduced rate for certain products and services: 2.1%, Bring your passport with you when you go shopping. This has now been delayed until Sunday 15th January. Create a My Eurotunnel account online. *Excluding bank holidays For queries, compliments and complaints It will take only 2 minutes to fill in. Once the truck is in the Pit-Stop, the registration number is captured automatically using connected technology in place across the terminal. You can unsubscribe at any time. If you would like assistance please call our Contact Centre. The ASA & Calais Truckstop staff can also perform closure of the Export declaration for goods which will leave the EU. Get instant help by visiting our Help Centre for searchable FAQs and information on all aspects of travelling with Eurotunnel Le Shuttle. For example, theyll check that there are no leaks and that the vehicle is not prohibited as a result of these checks. Passenger Cars and Motorhomes cannot travel on our freight ferry services. Thank you for submitting your details and signing up to our newsletter and latest offers. Apple iPad Normally 380,Tax-free price: 316.67, BTWIN Childrens Bike (from https://www.decathlon.fr/) Normally 210, Tax-free price: 175, Head Skis (from https://www.decathlon.fr/) Normally 250, Tax-free price: 208.33. We will treat your data with respect - you can find full details in our privacy notice. Please note there are no VAT charges for travel on our passenger service. Or if it is not an emergency, you can complete an online claims form at https://uk.claims.axa.travel/. Travellers going from Coquelles to Cheriton clear French exit checks as well as UK entry immigration and customs checks before boarding the train in Coquelles, rather than on arrival in Cheriton.[4]. There are a few guidelines for shopping for tax-free items to help you keep the process smooth: Shopping in France is incredibly similar to in the UK, but there are a few things that are different that you should know before you go. PABLO kiosks and customs offices are all located within our Calais Terminal Building. When making your booking you would have received a Eurotunnel Booking Confirmation, which is your receipt of purchase. SGS are, Consignor with French Customs which means that from Calais Truckstops authorized location in Calais, approved clients of. To help us improve GOV.UK, wed like to know more about your visit today. You cannot get a VAT refund for: Yes. Sun & public holidays : 9am to 5.30pm, For more information, please visit ASAs official website: https://www.asalinks.eu/, Terms and Conditions - Terms of Access - Privacy - Cookies - Careers at SGS. To be able to ask for a VAT refund, you must prove to the authorities that you bought goods in the European Union and you will consume them in your country of residence (which MUST be outside the EU). Pet Travel Checklist - Are you ready to travel? Digital screens located on the freight exit route in France display the customs status linked to the vehicle. If you have lost or are unable to locate your booking password you can request a confirmation email & unlock your booking. You can use the PABLO kiosks in our Calais Terminal to validate your tax refund forms if purchases have been made in France. ASA Shipping Agency. For both inbound and outbound movements, youll need to present a CITES permit for each consignment. However, make sure the food and drink is not consumed before you leave the EU. Dont worry we wont send you spam or share your email address with anyone. It means faster and easier bookings each time you travel, with all your documents at your fingertips and essential travel alerts through your journey. The truck must wait until the declaration has been fully processed (IE29) before leaving the location. There will be automatic number plate recognition cameras at the entry and exit points of the site. 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