Yes the configuration is for both the agent and agentless user id. The user will get listed as a group member. show user server-monitor statistics command shows the status for all four domain controllers as connected. Resolution We have two possible scenarios: Scenario 1: - If the firewall is getting User-IP mapping via User-ID agent, that means you need to verify the below setting: Device > User-ID > User-ID agent > open agent setting > uncheck the "Use as LDAP Proxy" Scenario 2: I am going through the logs and discussing with my internal team. users in the logs, reports, and in policy configuration. Attachments Or maybe the weird guy we had rebuild our DC's after a ransomware attack did it? Do you mean logon event? It didn't really help though. Go to the Group Include List tab. View mappings learned using a particular Change), You are commenting using your Facebook account. i have a problem on setting up user id group mapping, i can pull users, but not groups, i see 0 groups pulled, also i noticed even users when i try to use them in a security they are not being populated there, i followed all palo alto KB articles troubleshooting no luck. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Determine the username attribute that you want to represent Scan this QR code to download the app now. In the left pane, select SAML Identity Provider, and then select Import to import the metadata file. We joined the session and discussed the ongoing issue. I am setting up the Endpoint Context Server to send user-id and IP mapping to Palo Alto. You mentioned, that the WMI connectivity between the users and the AD is good. I have specified the username transformation with "Prefix NetBIOS name". This command will fetch the only delta values or the difference. This website uses cookies essential to its operation, for analytics, and for personalized content. Configure how groups and users are retrieved from the LDAP directory by creating a new group mapping entry by navigating to the Device > User Identification > Group Mapping Settings tab and click 'Add'. Audit account logon events was not configured. Please attach the logged CLI session to the case for the below commands outputs: - Let the above command run and try to recreate the issue. Manage Access to Monitored Servers. Bootstrap the Firewall. He was adding details on screens I didn't know existed. Where are the domain controllers located in relation to your Server Monitor Account. . Palo Alto User-ID Mapping Breaking for Legacy PAN-OS? However, all are welcome to join and help each other on a journey to a more secure tomorrow. As per the error you mentioned, you can refer to the below kb article that explains the error. CLI commands to check the groups retrieved and connection to the LDAP server: Note:When multiple group-mappings are configured with same base dn or ldap server, each group-mapping must include non-overlapping groups i.e include group list must not have any common group. . This is the only domain I have experience with, so I don't know how these policies are supposed to act. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs. username, alternative username, and email attribute are unique for I'm working on the logs and I will update you by the end of this week. These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole! Setup Agentless User Identification in GUI, 3. The key requirement is to have the user name with the Netbios domain suffix. To improve your experience when accessing content across our site, please add the domain to the allow list on your ad blocker application. debug user-id refresh group-mapping all debug user-id . I feel like TAC was stalling. you can also try resetting/clearing mapping if you need to manually refresh all the mappings (if the automatic update is failing or during troubleshooting) > debug user-id reset group-mapping all > debug user-id refresh group-mapping all > clear user-cache all > clear user-cache-mp all Tom Piens As I checked that I can only see one logon event for 13 July. each user. a group that is also in a different group mapping configuration. To clear the user cache: clear user-cache all; clear uid-gids-cache all; delete user-group-cache . If you do not have Universal Groups and you have multiple domains Once that was added, I get a connected status in Server Monitoring and User ID mapping is now working. For deployments where your primary source for group mappings This helps ensure that users server in each domain/forest. This was consistent across my four DCs. >> Installing Microsoft's June 8th 2021 security patches related to CVE-2021-26414 is generating errors on Domain Controllers. Yes. For Palo Alto Networks that support multiple virtual system, a drop-down list (Location) will be available to select from. AD service account used for User Identification setup tested for WMI rights using WBEMTEST tool. As discussed one of my colleagues will join the session. many directory servers, data centers, and domain controllers are Logon and Logoff, respectively. Thank you uploading the requested output! Initial Configuration Installation QoS Zone and DoS Protection Resolution In case a user to IP mapping is not populating correctly, refresh a user to IP mapping for a specific IP address with the help of following CLI command: > debug user-id refresh user-id ip <IP-Address> agent <User-ID Agent> owner: kalavi Attachments Other users also viewed: As we have changed the audit and advanced audit policy then it started working. 2023 Palo Alto Networks, Inc. All rights reserved. 2023 Palo Alto Networks, Inc. All rights reserved. Note: For a complete list of sources that Qualys Context XDR supports, on the Qualys Context XDR UI, navigate to Configuration > Data Collection > Catalog. Reset the Firewall to Factory Default Settings. Select the Device tab. The LIVEcommunity thanks you for your participation! We checked the permissions allowed to the user groups in the AD. usernames as alternative attributes. regions? 3. We checked that now we can see lot of user now. I also tried it from the CLI because I'm not totally sure what the article is asking me to do. Follow commands below as a workaround. If you are using only custom groups from a directory, add an After you refresh group mapping, you will get below output. Below are three examples of its behavior: View the initial IP-user-mapping: Leave the include list blank if you want to include ALL groups, or select the groups to be included from the left column that should be mapped. Enter a value to specify a custom interval. We went through 4 case owners and we basically had to start over with each of them. zone is setup for user-id enabled, we have included subnets, nothing in the excluded subnets portion. Also, I ran "show user ip-user-mapping all" in the CLI. Basically, I'm an idiot lol. Hoping someone here can provide me some troubleshooting steps to help figure out why one of our offices user-id to ip mapping is not working properly. A user may add a new group mapping or existing group mapping information in afirewall, which is working fine,but later itshows group mapping on the web interface of the firewall that includes a list not via CLI commands, "show user group name < group name >. EDIT: I have resolved my issue adding this in case someone runs into the same issue I did. Server Monitoring. All of my searching for The NT Code above hasn't shown any results where someone was able to resolve the issue. PAN-OS. Yes, the command I shared previously was to set the management server from debug mode to info mode. Default level is 'Info'. To create a custom group that is not already available in your Are the directory servers and domain controllers in different 6/10/2022 1:34 PM - TAC case owner #4. The TL;DR of it all is that my Advanced Audit Policy Configuration was overriding the Local and/or Domain Audit Policies. For more information, please see our So I was turning them on and they were being shut back off one second later. End Users are looking to override the WMI change . Plan User-ID Best Practices for Group Mapping Deployment. Issue. user mappings to the Palo Alto Networks device: To connect to the root domain controllers using LDAPS on port 636. After the reset also it did not work. From the Firewall's CLI enable debug on user-id agent: To view the logs, the following commands can be used as per the requirement: To clear the agent-log, use the following command: To view the user-ip mappings from the agent, run the following command: To refresh the user-ip mappings from the agent, run the following command: To reset (reconnect) the user-ip agent, run the following command: Toview the logs in useridd.log regarding agent-related issues. 1. *PAUSERID is our User-ID service account. Issue was because my AD servers are in a security zone and I needed to add a security policy that allowed the management IP address of the Palo into the AD Zone. All rights reserved. Also, please check if you have given the below permission on the AD for the users. syslog senders and how many entries the User-ID agent successfully Use Group Mapping Post-Deployment Best Practices for User-ID To confirm connectivity to the LDAP server, use the show user group-mapping state all CLI command. Am I missing anything? is an Active Directory server: If This subreddit is for those that administer, support or want to learn more about Palo Alto Networks firewalls. For more information, please see our use the same base distinguished name (DN) or LDAP server. USB Flash Drive Support. . I think I was on 9.0.11 at that time. Add up to four domain controllers Then the second half of them would say Success removed, Failure removed. Which resources are local and which are regionalized? Is it possible for you to upload the event logs in the case note? To verify which groups you can currently use in policy rules, use The data can be retrieved through LDAP queries from the firewall (via agent-less User-ID) or by a User-ID Agent that is configured to proxy the firewall LDAP queries. I get the following errors, showing it's not connected to my domain controller: Directory Servers:Name TYPE Host Vsys Status-----------------------------------------------------------------------------[AD Server FQDN] AD[AD Server FQDN] vsys1 Not connected[AD Server 2 FQDN] AD[AD Server 2 FQDN] vsys1 Not connected, 2021-04-26 10:56:46.639 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.661 -0500 Error: pan_user_id_win_wmic_log_query(pan_user_id_win.c:1590): log query for server failed: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.661 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.664 -0500 Error: pan_user_id_win_wmic_log_query(pan_user_id_win.c:1590): log query for server failed: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.664 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b. 3. This guide focuses on the data mapping between Palo Alto Firewall fields and the Qualys data model. The user-id process needs to be refreshed/reset. After that, out of 4 Active Directories, two of them are showing 'connection timeout'. I wanted to follow up on case# and get a status update. Eventually I noticed that every time I would make a change to the Default Domain Policy that several Event ID 4719s would show up (and always an even number of them). AlgoSec rates 4.5/5 stars with 141 reviews. >debug user-id refresh group-mapping <all/group-mapping-name <group mapping profile> > If the above command does not list the user, run the additional two commands: >debug user-id reset group-mapping <all/group-mapping-name <group mapping profile> > (Unknown command: wmic). show user group list. We have the sync interval set to 4 hours, but there are times where would would like to sync manually. However, all are welcome to join and help each other on a journey to a more secure tomorrow. 5/12/2022 6:47 AM Me, trying to learn the CLI on my own because my Consultant is busy and expensive. I will check that and let you know the update. In Server Monitoring, we have listed every one of our domain controllers, all currently using WMI (but the . We have a windows server setup for user-id agent. I expected those 3 GPOs to have conflicting settings that were shutting my audits down, but they were in agreement for the logon events that we need. I tried logging in and out of a machine in my office to try and track the logon events, but have not seen them show up. We noticed that only 5 to 6 logon events can be seen on 8 July. Each with a pair of Domain Controllers and an HA pair of PA-220s. . a particular User-ID agent: View mappings from a particular type of Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business . groups if you create multiple group mapping configurations that As we checked the configuration all was good. I spent 6 months on a TAC case to get Agentless User-ID to work for more than just GlobalProtect users. Who tf knows? Setup AD user system account with rights according to implementation guide for WMI integration, - followed https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClGGCA0, - tested WMI access using WBEMTEST tool (https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PLs2CAG), 2. However, all are welcome to join and help each other on a journey to a more secure tomorrow. 5/21/2022 12:05 AM Me, becoming frustrated after 3 months. Please run this command in non-production hour and put the output in the case note and upload the tech support file after you run the commands. Device > User Identification > Group Mapping Settings Tab. Like on the domain controller? Very few logon events. authentication service: For example, to view all PS: weird thing is I do so some user-id mapping at this site, but very few. This subreddit is for those that administer, support or want to learn more about Palo Alto Networks firewalls. My guess would be that some windows update did it. I'm also seeing some user-IDs from AD now. It provides connectivity to remote users and uses internal gateways to gather mappings for users on internal networks. In reality, it's about 500 with smaller firewalls. As now we can see many users login in and if the users IP are not known by the firewall it will show as unknown. and have appropriate resource access, confirm that users that need # exit. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Deploy Group Mapping Using Best Practices for User-ID. Configure Palo Alto Networks - Admin UI SSO Open the Palo Alto Networks Firewall Admin UI as an administrator in a new window. This command will fetch the only delta values or the difference. By contrast, Palo Alto Networks Panorama rates 4.5/5 stars with 28 reviews. Please raise the activation authentication level at least to RPC_C_AUTHN_LEVEL_PKT_INTEGRITY in client application. Anyone experiencing issues where Palo Alto flip flops from recognizing the source user to not recognizing? Any way to Manually Sync LDAP Group Mapping? The following best practices are recommended for configuring. the, If you make changes to group mapping, refresh the cache manually. Let me know if there is any good things I can use to troubleshoot, CLI, or other things to check. When changing the domain name in the LDAP server profile or in the Radius server proflie, it is usually necessary to clear the user cache in order for the firewall to start a new IP to User mapping list. Accessing by CLI to my Palo Alto firewall, configuration mode, I saw debug user_id query failed packets sent back to my controller, so I run in enable mode command "debug user_id reset server . https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClGGCA0, https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PLs2CAG, Security Event IDs from Active Directory Used with User-ID Agent - Knowledge Base - Palo Alto Networks, Audit account logon events not working on Domain Controllers (microsoft.com). Defining policy rules based on user group It happens on a Palo Alto firewall that over time you notice that the 2020-01-21 12:24:19.781 +0900 INFO . Please raise the activation authentication level at least to RPC_C_AUTHN_LEVEL_PKT_INTEGRITY in client application, you can configure the server monitoring using WinRM then please let me know. Thank you! I was just looking at the logs of [DOMAIN_CONTROLLER] and it's been getting this DCOM error a dozen times per minute: The server-side authentication level policy does not allow the user DOMAIN\PAUSERID SID (S-1-5-21-2410054176-4189976347-2277943543-8605) from address 192.168.1.96 to activate DCOM server. C:\Windows\system32>wmic /node:R03563 computersystem get username, [my_username]@PA-220-Secondary(active)> show user ip-user-mapping ip 192.168.xx.xx. because you dont have to update the rules whenever group membership and our It has worked at this location for quite some time. Palo Alto Networks recommends GlobalProtect as a best practice solution for User-ID. You have migrated from a User-ID Agent to Agentless. At this point, there are various audit settings for Default Domain Controller Policy, Default Domain Policy, and a 3rd, custom Audit Account Logon Events policy. Retrieve only the groups you will use in your, Evaluate how frequently groups change in your directories to Microsoft Windows [Version 10.0.17763.3046]. >debug user-id refresh group-mapping
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