We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. We hope that you'll consider us again in the future.Customer Services. Situated on Gelderd Road. To a non- internet savvy, phone phobic pensioner organising her Mini love affair with a company over 200 miles away could prove to be a recipe for disaster! Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! We are a returning customer of Stratstone Mini. Hi,Thank you so much for taking the time to review your experience with us. Thank you to the whole team there for their patience and help, especially to Nathan B! Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. Anyone can write a Trustpilot review. The MINI is loved by many and we are delighted to be able to offer a number of Approved Used MINI vehicles, through our network of 7 Stratstone MINI retailers. 2023 Trustpilot, Inc. All rights reserved. Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. Everything I expected and was promised was done. Hi,Thank you so much for taking the time to review your experience with us. Our dealer network has a broad selection of Approved Used vehicles for you to browse from, ensuring you are never short of choice. Total incompetence. The friendly attitude, professionalism and patience of Rhiannon was much appreciated. Suggested companies are based on peoples browsing tendencies. Best wishes,Customer Services, We were looked after by Paul, the mini we enquired about was waiting for us for a test drive , he was very helpful and accommodating , we came away with a great experience , thank you Paul.Heather and Rick, Hi Rick,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. For complete peace of mind, rely on an Approved MINI Service Centre. Your review is very important to us, as our goal is to deliver an outstanding customer experience. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I found their customer service excellent, Hi David,I appreciate you taking the time to leave this review! Harrogate Stratstone BMW (Pannal)Buying an approved used car, the service was really good. I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. So I could also get my MOT completed on the same day. Check out what 398 people have written so far, and share your own experience. figueroa street shooting; jeffrey friedman chiropractor; gifted child humming; how to adjust sim max driver; stratstone mini leeds meet the team. No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. Voice your opinion today and hear what 115 customers have already said. We also ensure all reviews are published without moderation. Will definitely get my next bmw from here ! A+ experience during our recent car purchase from Stratstone Mini Leeds. Anyone can write a Trustpilot review. I was dealt with by Ellie who was excellent and the whole process went smoothly. We value your feedback and take pride in providing the best possible customer service! I so appreciate it .. a very positive and reassuring experience. Best wishes, Customer Services. You can unsubscribe from this at any time. I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. The purchase of my M4 was all done remotely, having said that Jessica Senior made the whole process feel very inclusive and personal. Find your next car at MINI Leeds, where. I will never use Stratstone Mini again. Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. I had a positive experience at Stratstone Mini, Tim Spencer went above and beyond and made the experience stress free and pleasant. The authorized Ferrari Stratstone Manchester has a united and compact team of expert technicians ready to assist the clients for all their needs with professionality and courtesy. A seamless transaction form start to delivery. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. Best wishes, Customer Services. This is now the second Mini in succession from this dealership and once again, Paul Rosen was extremely professional and reassuring throughout this transitional process. Found a mini in difficult times for me. Would highly recommend & would return in the future. It is a pleasure representing one of Britain's favourite automotive brands. Hi Ann,Thank you so much for reviewing your recent experience with the MINI branch in Leeds.Its great to hear youve had a positive experience.Take care,Customer Services, We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. Avoid, avoid, avoid, BMW Derby. For context, Elland Road, home of Leeds United, is located within walking distance. It went from a free MOT to recommending 700 worth of work using words like critical and imminent and this work wasnt even needed to get the car through its MOT. - their short term thinking just demonstrates the customer experience is not a value BMW believe in! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Took my Mini for its yearly service. Felt completely misled regarding the results of the health check and recommendations regarding the MOT of my MIni which is less than 3 years old. New cars have been difficult to obtain and delays have happened. Aston Martin | BMW | Jaguar | Land Rover | Mercedes-Benz | MINI & more Twitter & Instagram: StratstoneUK Rang to book car in for emissions problem, fitted me in first thing next morning. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. Thank you for taking the time to leave us your rating!Customer Services. They think we customers ate stupid!! Would 100% recommend this dealership. No one could find the fault except these guys. The branch is always available for any assistance that you may need. Great customer service at Stratstone MINI Leeds. Top service. Competitive finance packages, 12 months warranty and MINI models that have . Occasionally we will send out newsletters promoting our offers and discounts. Best wishes,Customer Services. 2023 Trustpilot A/S. A few weeks after servicing the car, I went in to determine what price would be quoted for two front tyres on our MINI COOPER. Im off for a BMW , Hi Kym,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. We came back wanting to make a deal. It went from a free MOT to recommending 700 worth of work using words like critical and imminent and this work wasnt even needed to get the car through its MOT. 2023 Trustpilot A/S. Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. Meet the team Monday! Here are 8 tips for writing great reviews. Our Manufacturer News brings you the latest updates from the brands we work with, including new car launches and technology developments. You can unsubscribe from this at any time. Huge thanks to Ellie, initially, and lastly to Steve and Paul. I have bought my cars from Stratstone Mini for the last 20 years and over the last 10 from Gary Stewart who has provided the most fantastic customer care ever. Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. Hello Phill,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. We offer flexible finance on all vehicles, ensuring you get a great deal that is tailored to your needs and requirements. It meant we could put the car through its paces under conditions pertinent to us. . Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Purchased my MINI from here several years ago now and it's always fantastic service. We value your feedback and take pride in providing the best possible customer service! Leeds Mercedes gelderd Rd -terrible GM and attitude don't buy here or service your parts Been buying cars and goods 35 years what terrible service for return of a part within 12 months- placed barriers and blocks and costing me money for return of a part . Our News Section provides you with the latest updates and details from the brands that we are proud to represent. Key has never worked and when I tried to get the issue resolved I was told I had to pay another 120 for someone to look at it. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. Hi John,We love receiving positive feedback and we appreciate your positive review of your recent visit to the MINI branch in Leeds.We hope you'll consider us again in the future with your automotive needs!Customer Services. We hope to be of service to you again! He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. Also helped with vehicle set up and installing My Mini app explaining everything clearly. Not one of them has been in contact. We also ensure all reviews are published without moderation. Hi Annie,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! Anyone can write a Trustpilot review. All rights reserved. Technician provide a very comprehensive report and video. On this occasion I had to go elsewhere and pay for work that was allegedly carried out in store. I spoke to a female reception advisor who informed me that someone would ring me back. This is now three weeks of silence. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! Will definitely be back for all my servicing needs in future, Hello Andrew,Thank you so much for your great review! I was regularly kept up-to-date with the progress of my service. I would highly recommend this dealership if you are looking to buy a Mini. I had an MOT, service and also had a new service plan set up. No complaints about the servicing, all done fine and speedily. We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. Have a great week!Customer Services. Very very poor customer service.Aggressive phone staff considering a mistake was made their end, causing a car to be sold to another garage.I rang to see if I could transfer a car from this dealership closer to home, to which a lady said she would find out the details and phone me back, a couple of hours passed and I received no phone call so I rang them, only to be met with an abrupt rude member of staff who proceeded to argue with me and blame staff shortage as an excuse not to have been called back, meaning Ive now missed out on a car.DO NOT RECOMMEND. No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. It goes against our guidelines to offer incentives for reviews. Got a call 12 hours before the appointment to be told they hadn't got the booking. Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. I part exchanged my BMW purchased from Stratstone Leeds at Stratstone Mini Leeds. Their address is Gelderd Motor Park, Leeds, LS12 6EG. Working away from home and my local Mini centre I called in to Stratstone Mini Leeds when my warning light came on indicating a need for oil, and I was really worried. Customer Services, Simply excellent throughout. Set up a monthly service plan when I bought the car.Service Plan keeps costs manageable and happier using BMW as the service provider. The entire team at Leeds seem an exceptionally welcoming team. Their procedure said I would receive a reply within 48 hours. Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. I am very pleased you are satisfied with your visit! She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. I am very pleased you are satisfied with your visit! Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. Would recommend Stratstone Leeds to anyone, Hi Andy,Thank you for reviewing us! My son bought a second-hand car from Strastones and I paid for the car on my debit card. Congratulations to Ranjit from Stratstone BMW Leeds on your 10 years of service! Kindest regards.Customer Services. We hope to be of service to you again! He showcased Stratstone Mini very favourably. I bought a car from Derby dealership. Exhaust was making a very strange noise. Situated on Gelderd Road, Stratstone MINI Leeds can be found just off Junction 1 on the M621. Very happy with the overall experience. Kindest regards.Customer Services. 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