Stakeholders are parties that take interest in a specific company, often for financial investment. Colin's Car Detailing case study PESTEL analysis includes macro environment factors that impact the overall business environment - Political, Economic, Social, Technological, Environmental, and Legal factors. And it usually, again, were just trying to react to that. They might be good with equipment, and good with employees, but they might not be good with customers, right? What do you want your damage policy to be? If youre the worlds best loader, you never know if the guy driving in is looking for a great customer service person. There is a new emphasis on the importance of communication and collaboration. But like, all of a sudden the switch turned on. And what was it So, as you were building those, how did you get in? But I do think at the core, most people really want to be successful. Marginalised people are those on the edges (margins) of society who are treated as insignificant or not important. David talks about what he has learned about how to optimize car wash operations check it out!Check out these programs and tools mentioned in the episode:TrainuelJoltKahootMaintain X. David Begin is the Founder of CarwashOS, a content and consulting company focused on assisting car wash owners to optimize their operations. And I would tell people, its a lot easier to run six restaurants than it is two or even three, or one. JT 13:35Talk a little bit about that. Thats an example of a strong culture that says we do this for this reason. - Read more about wash, that, have, washes, with and they. And I saw them as my allies; I saw them as my assets. I didnt give them what they needed to be successful in their jobs. And a lot of times, they just sort of get stuck, right? Youre going to want employees being there. David 13:48Yeah, so you got to have Your management team, as an owner, needs to be committed to a training program. 1. A cycle is $1.25 for 4 minutes. Well, hey, everybody. JT 19:22So what are some tools Like, you know, weve just started using a system called Trainuel. And I also think we left a lot of money on the table. But who are the stakeholders and how do you identify them? Right? So I think technology enables us to scale at a much different rate and manage remotely better. stakeholders to collaborate and ensure concerted efforts towards fostering mutual accountability. This study session explains how to identify and characterise people and groups who are stakeholders in urban WASH. You will learn about the advantages of working across discipline and sector boundaries, and of teamwork. This can be useful when developing a plan for stakeholder engagement. David 1:22Yeah, well, I appreciate that. Care is needed to ensure that everyone understands each other and that the information provided by and to stakeholders is accurate, relevant and can be easily understood. methods (how will you put the plan into action?). Imagine you are working on a project to build a new public latrine block at a market place. Sometimes people arent going to show up for work. So you can have a great manual, a great documented systems manual, a safety manual, but if nobodys trained on it, its just going to collect dust on the shelf, right? Any other bits of information? So its a real honor to have him on the show. So, thats some of the advantages that the larger chains have is that they make these investments in these systems, and then theyre able to scale these systems. Ill take a look at that. If the car wash uses thick cloth strips, the car must also be thoroughly rinsed before the cloth touches . In urban WASH schemes typical key stakeholders include the users and beneficiaries, the people responsible for the scheme (for example, local sector officials, service providers), and people who may be negatively affected. And so the technology has gotten better and better. Poor communications between different organisations adds to the problem. In the last century the automotive industry has arguably transformed society, being one of the most complex, sophisticated and technologically advanced industries, with innovations ranging from. You'll also need to think about how you'll market your car . And theres one way of doing, and it is what Jimmy or John or Jimmy John decides they want to do. And so, with ours, unfortunately, weve made a little bit of work for ourselves. Involving stakeholders in planning and implementing projects is essential for their success and sustainability. They have to have a lot of different skills; theyve got to be good with customers, theyve got to be good with employees, and theyve got to be good with equipment. And this day and age is a little different with the workforce, so we do have some unique challenges. And since then Ive been involved at every level of the car wash ownership experience. Ditch the old-fashioned car wash marketing tactics like direct mail. And sometimes thats a little different than the way maybe the ownership was to run, so, when you when you hire a site manager, they have a lot of different skills, right? You are preparing a plan to engage stakeholders in the project. JT 16:54And historically, thats been the norm. Im here today with David Begin. As a WASH practitioner you may be involved in arranging and facilitating discussions with stakeholders. So, the first one is I didnt have any systems. On the training side. If you plan everything correctly, a car wash will repay pretty fast. The use of water in the case of touch-free car wash Smart planning is the key to success. So, youre going to have super high standards, which is okay, to have those high standards. In-bay automated systems use around 3,500 gallons of water a day. Involving stakeholders in this way ensures more effective outcomes. A lot more moneys coming in. Level One - Hand Car Washing About $7 per car Level Two - Self-Service Car Wash About $3 per car This is a _____ change that can affect business., Cluny realizes there are no automatic car washes in his town. That means ensuring that your car wash business has hours of operation that meet the needs of your entire customer base. Well talk to experts in the car wash industry and related industries that can share insight information that will help you build, scale, and ultimately exit your multi-unit car wash platform. So these programs we developed are for new investors and existing owners who maybe could use some operational help. Or theyre not good at training, for example. But the beauty of a franchise is you get one version. So, establishing a system and process for everything. As recently as June 2019, private equity owned about 1% of the nation's 65,000 total car washes and 2% of the country's roughly 17,000 conveyor-style car washes, according to data from one of the industry's dedicated brokerages, New York-based Car Wash Advisory LLC. According to Professional Carwashing and Detailing research, car wash sales reached $5.8 billion last year . JT 31:07Thats a great point. There has also tended to be separation between projects to improve water supply and those related to sanitation and hygiene. So what advice can you give people to be able to overcome that? David 18:15It makes such a difference! You know, how do we operate as a company? You and I used to have to be on site at the car wash to check these things and look at these things. So the tools now make scaling so much more efficient. David 33:14Yeah, absolutely. If the car wash uses brushes, they usually reach every part of the car and are good for getting rid of dust and pollen. It can also encourage a culture of innovation and learning, which enables participants to make better-informed decisions. How do you manage 6, 7, 8 locations. So, if this thing didnt go, it was going to be my house, and my retirement funds, and everything else that disappears to the bank to pay off the note. And you talked a little bit about this, about giving people kind of a career track or giving them some progression. Three months of overhead expenses (payroll, utilities): $90,000. And there was many times in that process I felt like quitting, but thank goodness I didnt. Local Small Business Development Centers (SBDCs) are funded by the SBA and offer free or low-cost business assistance to entrepreneurs. Rs. You need to have a valid driver's license. Back in 1914, Automated Laundry, the first-ever car wash business, launched in Detroit. And I was one of those individuals that invested my own money. Learn as much as you can. In any highly competitive market, it becomes increasingly difficult to find additional revenue opportunities. So, if youre going to get a Jimmy Johns franchise, youre going to get Jimmy Johns policy and procedures manual. Introduction: The case of "Doing Business in Brazil after Operation Car Wash" involves a series of challenges and risks that foreign investor face when doing business in Brazil. I built my first car wash in 2002. David 11:04Yeah, I think youve got to sit down and decide how you want to run your car wash. I know you had your washes out there in Colorado, and you sold those. It is particularly important to ensure that such groups have a voice and are listened to. JT 0:01Welcome to Scaling Car Washes. Its good for you folks, the employees, or, in some cases, its good for the people that invested in this car wash, you know? Thanks and Im JT Thomson, your host. How many of them really look at that thing? helping to overcome resistance and mistrust by building support. So Im going to do everything I can to invest in you, as a person and as a manager. But its a cool tool that gamifies things and makes it a lot more fun. You know, you went from one to I think you sold what three or four? Colin's Car Detailing case study (referred as "Detailing Car" for purpose of this article) is a Harvard Business School (HBR) case . The average cost of a car wash is about $4.50, while the average price is about $10, resulting in a 55% profit margin. In Section 4.1 you read about community water supply points that may be accessed by people from adjacent villages who had not been considered during initial planning. The process will help to develop two-way communication skills and will lead to better understanding on both sides. Some stakeholders may support the decisions, while others may oppose them. Bachelors degree in business, marketing, communications, or related field; alternatively, equivalent relevant and progressive experience. What do you want your uniform policy to be? Its just a lot easier for both management and car wash operators to look at things. Being an automobile manufacturing company, our primary stakeholders include Customers, Dealers, Suppliers, Employees and Community. These major players make a direct contribution to the success of the business. Step 1: Write your business plan No matter the industry, opportunity, or location you have in mind for a new company, you have to start with a robust business plan. home car wash is the process in which people do not realize how much water is being wasted. Theres the customers who are interested in a good experience. What tools are out there that you could recommend for somebody to look at? A stakeholder analysis is a project management tool used to identify the project's stakeholders, issues they care about and how they will be impacted by the project. Projected automatic wash revenue assumes an average of $6.25 per wash. Self-Serve Bay income is projected at $1,500 per month. Marketing costs: $10,000. JT 8:35So was this your job? I didnt like running car washes, because I didnt know how to do it. But then theres no real follow up, theres no training, theres no investment into their career, its going to be a job. This will help you, as a WASH worker, to understand the importance of involving stakeholders in planning and implementing WASH projects in your local context. Thats an interesting one. The politician would be in group C: they have a large amount of power but little personal interest in the initiative. In stakeholder communication, stakeholders are invited to hear about and accept a decision that has already been made. And I didnt know a lot about small business; I didnt know a lot about how to manage people in that environment. And so, I think now as we are Listen, our business and our industry is becoming a lot more sophisticated. ' And so I would always encourage them: always be the best version of yourself because you never know, right? They are a very crucial part of your car wash business plan. Some stakeholders may also become involved in technical aspects, contributing to implementation, designing solutions and providing technical advice. I just am a big believer in online maintenance systems. And, you know, I would always say, you know, two oclock on a Saturday was our witching hour, right? And if the answer to that is no, then youre probably not going to fit in the culture. And the one in the middle that I was missing was, what are the processes and procedures and policies you want to instill or have in place at your car wash to train and make people follow. This could potentially lead to improved hygiene practices in the wider community if they tell their families what they have learned at school. Community involvement is shown in the construction of a school latrine facility in Figure 4.2 and a water point in Figure 4.3. We made a lot of investments along those lines so that our employees kind of had a pathway where they could see okay, in 60 or 90 or 180 days, I can be here, here and here. And then how do we train you to be a good tunnel person? Do I not sell? And its interesting there because, I say this a lot on the show, but I feel like the restaurant businesses almost like a decade ahead of us, because theyve learned to scale their business. Cross-disciplinary communication is also essential because many complex WASH problems require more than one source of information to solve them. You are developing a plan to meet with stakeholders to hear their opinions about the proposed scheme because it is important their views are taken into consideration. When they come to work for you, they want to be successful.
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