Attribution 3.0 Australia Licence. You need to order a replacement card before blocking the lost one. As a result of the new system, multi-trip tickets are no longer sold as Crouzet tickets. If you don't live in South Australia, contact the Seniors Card office in your state or territory to find out whether you are eligible. }, All the keys let you write to the value too, which is obviously something AdelaideMetro wouldn't want. If your registered metroCARD is lost, stolen or damaged, we can transfer any remaining balance to a different metroCARD you own, or you can buy a new metroCARD and we will transfer it to that. buy or recharge a metroCARD at many locations across Adelaide, metroCARD terms and conditions (PDF, 349 KB), metroCARD conditions of use (PDF, 349 KB), at the InfoCentre in the Adelaide Railway Station, using a vending machine on-board trains and trams, in person at the InfoCentre at the Adelaide Railway Station, register and manage up to 8 metroCARDs (e.g. We have detected you are using an out-of-date browser. Remember, we can't respond to what you've written here. If you do not have a Seniors Card but you have an Australian Pensioner Concession Card, you are eligible for aconcession fare. If you have a South Australian Seniors Card, it is also a metroCARD. Please visit the operators website for further information. Adelaide is serviced by Adelaide Airport (ADL) near the city centre. Seniors Card members visiting South Australia can also access hundreds of discounts at businesses across South Australia. To transfer the balance from one metroCARD to another, visit the InfoCentre in the Adelaide Railway Station. As a courtesy, passengers should offer their seat to elderly, pregnant, or any passenger who looks like they could use a seat. Adelaide has a free City Connector bus service operate in both clockwise and anticlockwise directions in the city centre. We process the first claim free of charge. Trains are equipped with ramps at the front-most entrance to enable wheelchair passengers to board. Metrocard is a contactless smartcard ticketing system for public transport services in the Adelaide city and suburbs in South Australia. Probably tried the debit card too you pathetic bastard, glad I cancelled that right away. Thanks for your feedbackWe use what you tell us to help improve the website. To correctly return to normal functionality please ensure you click Leave Preview Leave Preview 130 Livingston Street From Friday 1 July 2022, South Australian Seniors Card members can travel for free on Adelaide Metro buses, trains and trams all day, every day. When you buy a metroCARD there is an upfront cost for the physical card. You can sign up to join the community of customers who fill out our quarterly Customers Count survey. }, Within the first year after expiration, use a MetroCard Vending Machine to transfer the balance to a new card. Lost Card Report a Lost/Stolen Card If your Go-To Card or pass is lost, stolen or damaged, notify Metro Transit immediately to deactivate your card. Learn how and when to remove this template message, "Public transport Metrocard ticketing up and running on SA buses, trams and trains by November", Multitrip tickets for Adelaide public transport to be invalid soon, "Safe and secure parking for O-Bahn commuters at Tea Tree Plaza", https://en.wikipedia.org/w/index.php?title=Metrocard_(Adelaide)&oldid=1148581562, Two-hour unlimited trips from first validation, This page was last edited on 7 April 2023, at 01:55. Ask the station agent for a postage-paid Business Reply Envelope. Sadly, the way the key structure (there are about 4 keys) is set up, there is no key that will let you access the card value in a read-only fashion. "startScreen": "gigya-update-profile-screen" Contact us to cancel your registered metroCARD as soon as you notice it is missing. Apply for a metroCard mobility pass to travel on Adelaide Metro bus, train and tram services free of charge. }, Phone: 1300 311 108 (metropolitan customers) Phone: 1800 182 160 (regional customers) TTY: 8303 0844 Lines are . They are good for people who use transport frequently. Seniors Card in other states and territories - Australian Government. If you have questions about the Seniors Card program, including how to use it on public transport, see our frequently asked questions. If you need to change a recharge amount, simply setup a new recharge and itll overwrite your old one. The validator will display the metroCARD balance and, if the balance is low, will also flash a green light. It was originally scheduled to become fully operative in early 2013. This website is licensed under a Creative Commons We acknowledge the Traditional Aboriginal and Torres Strait Islander Owners of the land, sea and waters of the Australian continent, and recognise their custodianship of culture and Country for over 60,000 years. If you have any issues, please call the InfoLine on 1300 311 108. SA.GOV.AU is licensed under a Creative Commons Attribution 4.0 Licence. Lost or stolen 7-Day Express Bus Plus or 30-day cards purchased with credit or debit should be reported immediately by calling 718-330-1234 or 511 or Adelaide airport is eight kilometres from the centre of the city and is easily accessed by car, bus and taxi. You can also book tours to many of the stunning destinations outside of Adelaide and leave the driving to someone else. Tram, Adelaide, South Australia South Australian Tourism Commission. During certain planned service changes, you might receive a GO Ticket from a station agent. You can also ask at a station booth for a postage-paid envelope. $8.86 per day remaining on your 7-Day Express Bus Plus card. 2 Follow the onscreen steps to confirm your purchase and add your travel card. You can use a metroCARD to pay for this airport service. The metrocard is only a pain because it's difficult to reload / limited places. If you have lost or left an item or Metrocard on the bus or ferry, please contact the operator of the service you were on. Real-time arrival information for buses, trains and trams, timetables and a journey planner are available online through the Adelaide Metro website or one of the recommended smartphone apps. The value on Go-To Cards and passes cannot be refunded or redeemed for cash. If your auto recharge fails (e.g. Payment methods accepted by this machine are coins (except 5c pieces), bills (except $50 and $100 bills), and EFTPOS. Instructional videos on Adelaide's new smartcard ticketing system, metrocard.Damian explains how to validate your metrocard or metroticket using the 2 types . Note: your card/pass must be registered to be eligible for replacement. Adelaide, South Australia South Australian Tourism Commission. Cradle Mountain-Lake St Clair National Park, Experiences that will make you feel like an Aussie. After a year, you need to send your card to Customer Claims: MetroCard Customer Claims In line with the metroCARD terms and conditions (PDF, 349 KB), metroCARD and associated products and services are non-refundable, unless you are a South Australian Seniors Card holder or an authorised representative of a deceased registered metroCARD holder. On most buses, you must get on through the front door. Many hotels and attractions in South Australia, including surrounding areas such as Adelaide Hills, are also accessible. You need to validate the metroCARD within 3 months of buying a recharge. Find out more about discounted travel with a Visitor pass. Please tell us how this page helped you. Other Metro agents cannot issue replacement cards or transfer balances. You can do this by clicking on 'update my details'. Brooklyn, NY 11201. To validate, hold the card against the validation machine as shown in the picture below. If youre transferring from an existing metroCARD to a new one (e.g. Replacement card Use Seniors Card member online services to request a replacement Seniors Card. The City of Adelaides cycling networks make riding around the city easy and enjoyable. "startScreen": "aus-link-account" You can purchase a regular metroCARD at Adelaide Airport or from participating retailers in the city. Welcome to Tourism Australia. Hope swiping my wallet off the seat of the bus instead of giving it to the driver was worth it. You will only need to add credit ($) to your Seniors Card if you want to access the discounted parking at the Tea Tree Plaza Park n Ride. SENIOR_123456 Email Address / Seniors Card Login Password Forgot password? We'll send you an email each quarter to remind you to complete the survey. If your metroCARD Special Pass is lost or stolen, or fails to validate, a replacement can be obtained free of charge by attending an . Visit the MetroCard Customer Service Center or any MetroCard bus or van to report your MetroCard lost or stolen. Find out more. Transferring value from an expired card The machines accept coins and card payments, but not bills, which was a common criticism of the previous generation ticket vending machines. More importantly, you'll be giving us valuable feedback that we share with our team to make your commute better. Printed timetables are available from Adelaide Railway Station, the Adelaide Metro Info Centre, and some shopping centres. Your email has been successfully verified, please click the button below to continue to log in. Find out more about discounted travel with a Visitor pass. You can choose the value of your auto recharge. New and replacement Seniors Cards are issued through the Seniors Card Unit. "validationUrl": "/bin/ta/postauth", If you do not have a Seniors Card but you have an Australian Pensioner Concession Card, you are eligible for aconcession fare. Have a $5 bill in hand or some shrapnel If you are arriving in Adelaide within the next 10 days, you can present your interstate Seniors Card at one of the following locations to receive a 14-day free off-peak travel ticket: Interstate Seniors Card members need to pay a concession fare to travel in peak times. SMS Adelaide Metro is Adelaide's public transport system, comprising buses, trains and trams. Find out more aboutdifferent metroCARDs and fares or use our fare finder for a recommendation of the fare you need. Then, supply us with the number of the credit, debit, or ATM card you used to purchase your MetroCard. We credit: The refund of full days remaining is based on the day you notify us of your loss. The transit authority began testing the open loop contactless ticketing system on the city's tram network in September 2020 . Simply present your Seniors Card and pay by cash, credit or debit card. 1.8 You can use your Metrocard on all Adelaide Metro bus, train and tram services. "homePagePath": "/content/australia/en.html", Youll find taxi ranks and rideshare pick-up areas at the front of each terminal simply follow the signage. Bikes are allowed free on trains after 9:00 am until 3:00 pm. Going to the Metroinfo counter at the Bus Interchange, corner Lichfield St and Colombo St. Open 8am to 5:30pmMonday Friday, and 9am 5pm on weekends (. How to catch a bus, train or tram - Adelaide Metro, Check if you're eligible for concession travel. "event": "taCustEvent", The service runs every 10-15 minutes from around 7am to midnight. q3$eS:c*x! The following MetroCards can be replaced: For help, call 511 between 6 a.m. and 10 p.m., 7 days a week. If you need to use Adelaide Metro services outside of the free travel times, you will need to buy a concession metroCARD. These ticket machines are located in the main passenger concourse at Adelaide railway station and in the public bus stop shelter at Adelaide Airport. If you need to talk to us about your password or account, please call the InfoLine on 1300311108 or visit the Adelaide Metro InfoCentre at the Adelaide Railway Station. Please don't include any of your personal information in this box. Look after your metroCARD it can stop working if it is bent, punctured, cut, or exposed to extreme heat or radiation. There are several options for reaching the city from the airport. If you live in South Australia, aren't working more than 20 hours per week and are 60+, apply for a Seniors Card now. These details will be saved and used for all future Auto recharge triggers. We can only track, cancel or replace registered metroCARDS. Your card is protected against loss or theft as long as you bought it with a credit or debit card at a MetroCard ticket machine. If you dont use a metroCARD with auto recharge on it for 12 months or more, the auto recharge will get cancelled. Please don't include any of your personal information in this box. You will need: Find out how much you could be saving by switching to public transport using oursavings estimator. Follow the instructions on the vending machine screen and dont remove your metroCARD until it confirms the recharge has loaded. Your refund will be credited back to that card. Find more information about getting help with MetroCard problems. We can't respond to what you write here but you can contact us instead if you'd like a response. If you have an online metroCARD account, it gets updated every night and will show your new balance and transaction history the next day. Anyone can buy a regular, concession or student metroCARD but you must always carry your relevant concession card or student ID card on-board. "campaignIntegrationUrl": "/bin/create/recipient", Vending machines at stops and stations dont accept cash. For example, if you have a Seniors Card, you can use public transport for free on Monday to Friday between 9am and 3pm, and all day Saturday and Sunday. And, of course, green also means go. The Seniors Card has the metroCARD technology built in which means you only have to carry one card to access discounts on goods and services and public transport. visit us at the InfoCentre Adelaide Railway Centre. . If you have a VISA or Mastercard, you can top up your metroCARD balance automatically when it drops below $5 (for a regular metroCARD), or below $3 (for student, concession or Seniors Card metroCARDs). You have two years from the expiration date to transfer any remaining money to a new card. You can keep your Metro account safe and secure. International seniors are not eligible for any concessions. visit us at the InfoCentre Adelaide Railway Centre. 1 Adelaide Metro Currie Street InfoCentre Corner Currie Street & King William Street 2 Adelaide Metro Adelaide Railway Station InfoCentre North Terrace 3 Recharge Machine locations Adelaide Railway Station, ARS Tram Stop, Rundle Mall Tram Stop, Victoria Square Tram Stop 4 Ticket Vending Machine locations Adelaide Railway Station Public buses are an easy way to get from Adelaide Airport to the city. Adelaide has a useful tram service that operates through the city centre and inner suburbs. There is no time limit on when you can receive your Seniors Card refund. MetroCard Customer Claims If youve already got an online metroCARD Adelaide account, you can login here (the metroCARD account screen will open in a new window): You must validate your metroCARD every time you get on a bus, train or tram (unless you are catching a free bus or tram service), or when you go through train station barrier gates. People who receive certain payments from Centrelink can apply. for members of your family or business), recharge any metroCARDs registered to your account, buy 14-day and 28-day passes for metroCARDs registered to your account, set up, manage or deactivate automatic recharges, update your personal details with us (except your account name), such as your password, credit card, email and phone number. We no longer support this browser, so parts of the site might not work as you expect them to. Your Seniors Card is part of Adelaide's metroCARD public transport electronic ticketing system which is operational on all buses, trains and trams. We can only track, cancel or replace registered metroCARDS. *Product Disclaimer:Tourism Australia is not the owner, operator, advertiser or promoter of the listed products and services. Find out how you can request a replacement card if yours is lost, stolen or broken. This website is licensed under a Creative Commons discounts and special offers from businesses, free travel on Adelaide Metro buses, trains and trams, Find out about the benefits of joining the Seniors Card program, Seniors Card in other states and territories, Adelaide Hills Visitor Information Centre, Use the service finder to locate a metroCARD agent near you, Find out more about discounted travel with a Visitor pass, Creative Commons Attribution 3.0 Australia Licence, Adelaide Airport Information Desk, 1 James Schofield Drive, Adelaide Airport (open 8am-6pm Monday-Friday), Adelaide Metro InfoCentre at the Adelaide Railway Station on North Terrace, Adelaide, Glenelg Visitor Information Outlet at 1 Moseley Square, Glenelg (open 10am-4pm). International seniors are not eligible for any concessions. The contract for the system was tendered out, and in 2010 was awarded to Affiliated Computer Services using technology used in - among others - Montreal, Canada . We can't respond to what you write here but you can contact us instead if you'd like a response. If you have auto recharge setup on a metroCARD, cancel that, too. We recommend updating your browser to the latest version. The original ticketing system was based on the Crouzet system and was provided by Affiliated Computer Services. lost or stolen, you have balance protection; Call 511 or 718-330-1234. Public buses are an easy way to get from Adelaide Airport to the city. Related information metroCARD conditions of use (PDF, 349 KB) Seniors Card How to catch a bus, train or tram Passenger behaviour and safety Public transport apps Please tell us how this page helped you. A beep and a green light means that it has validated properly. If you are an existing South Australian Seniors Card member and need to update your details or request a replacement Seniors Card, use Seniors Card member online services. "screenSet": "Aus-V3-RegistrationLogin", Our pledge is to provide you with good service and, when service is not good, we strive to help you every step of the way. Our subscription service is temporarily down for system upgrades. Information on listed products and services, including Covid-safe accreditations, are provided by the third-party operator on their website or as published on Australian Tourism Data Warehouse where applicable. This is your best option. You canbuy or recharge a metroCARD at many locations across Adelaide ororder a metroCARD online and we will post it to you. To order a MetroTicket online, you need a scan or photograph of the Seniors Card that clearly shows the card number and member's name, as you will upload it before submitting. Foldout seats in the wheelchair access area can be used by all passengers, but should be vacated if a wheelchair passenger boards the bus. If you recharge in person or using a vending machine, your funds will be available immediately. How long do I need for my trip to Australia? ), Everything you need to know about fares and tolls in New York. Any value on your card when its lost or stolen is not refundable. Brooklyn, NY 11201. Tq l The contract for the system was tendered out, and in 2010 was awarded to Affiliated Computer Services using technology used in among others Montreal, Canada; Houston, Texas; and Toulouse, France. We recommend updating your browser to the latest version. Both validators feature indicator lights and an LCD display showing information to users such as ticket type, debited value and credit balance (if any), and errors. Please bring the metroCARD(s) with you. You will need to show it to your driver or inspector if they ask for it. Tram, Moseley Square, Adelaide, South Australia Tourism Australia. "custEvent": "FYASignUp", Adelaide metroCARD top ups are in $5 blocks, up to $200. Any unused credit on SA Seniors Cards can be refunded or transferred to a different metroCARD. When you validate your metroCARD on-board a bus, train or tram, or at barrier gates, the validator will flash both green and yellow lights to show it has auto recharged the metroCARD, and will display the new balance on the screen. $4.24per day remaining on your 30-Day card, and. When you buy a new card, you may also need to pay a bit extra to top up your balance to the nearest $5. . On-board vending machines accept credit/debit cards and coins. 130 Livingston Street
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