I also asked why is it a problem? We will be going all over the internet to let everyone know to steer clear of purchasing ANYTHING with Vidanta properties because we feel we have been ripped off!!! The worst of the worst of the worst timeshare you could possibly imagine. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. These comments reach a relatively small number of people, if your are a victim of this scam please spread the word to help others avoid the Vida Cirque-us.We are seeking to widen the the reach of our message. We are committed to exposing them and bringing them. Also, when we did call the resort an d gave the certificate #, they disclosed this was designated to someone in year 2020 and used up. They came back with a document, that I asked for a copy of, that showed our t.s. This is what they do to anyone wanting out of their contract and this is how they try to keep a 4* rating. Claim it and get a lot of features. Yes Mrs. Ford is guilty of believing the Vida sales team. We bought for the wrong reasons because we were lied to. Eventually they put us on the phone with one of brokers from a list they have, we spoke to a person at Global Golf and they assured us of the huge rental demand for Mayan weeks, he said we would have a check within the first three weeks of Jan. 2014. Customers who purchase timeshares from Vida also have the opportunity to visit destinations that are part of other vacation clubs. 182 likes. I then contacted the Grand Luxxe Reservation Desk and was advised this Cert # was already used by someone in year 2020. You talk about your commitment. They can only have us deposit our points with them. I completely agree with what you say, it happened the same to us. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Have any of you who have been scammed contacted Profeco or engaged any legal help that has led to success and if so let us know? Is this class action suit going forward? They tell you all about the upper class stuff, then sell you the lower class package and don't state that you can't do any of what they just showed you. Company Phone: +523222264000. We were told we were chosen because we live in Washington State, and they wanted more people from our State to check out the Vidanta properties. If the contract is not registered with the consumer agency then by law we don't own anything after 10 years. I don't think so, with the level of collusion they employ they deceive masses of unsuspecting consumers, its an unfair advantage .Especially when they incorporate partnerships with Cirque du Soleil, Jack Nicklaus, Greg Norman ect. I also thought and was told that if we don't use our timeshare, we would be able to rent out our units on our own, to get cash back, through VRBO or Airbnb using Vidanta website pictures and descriptions BUT to do this there is a $3000 fee to initiate rentals through those websites and the lowest I can go to rent for a week is $850 - $1900 BECAUSE I'M NOT PLATINUM, which means NO PROFIT! Unfortunately I own a Mayan artifact of their deceptive past. If you are knowingly training/selling benefits that you never intend to deliver on, that's criminal plain and simple. I said I want what they approved. After what they did to us can anyone blame us. http://www.timesharescam.com/blog/51-mayan-palace-timeshare-scam/. Who knows if that is true either? Our Customer Care Center is always happy to answer any questions you might have or help you book your next vacation. Vida Vacations in Cahoots with Rental Brokers They include offers sounding too good to be true, well we are finding out the hard way that NOTHING so far has come into fruition. The sellers also told us that we could easily rent the t.s. BTW there is nothing in the contract that states we cannot retain assistance. Given you do not record all conversations and activity, I prefer to correspond in writing with your office. We wish to retract the above post. He started a sales presentation, in which we were adamant we were not interested. The welcome package for the Ambassador program does not mention CHARITIES. My wife and I traded our Club Intrawest timeshare for a reservation in the Grand Mayan Nuevo Vallarta in early December 2013. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? Vida Vacations Destinos unlimited United States Phone: Web: Category: Vacation packages Vida Vacations Destinos unlimited International Cruise & Excursion Gallary Our Vacation Scammed and feared my safety *Author of original report: Additional information + Leaflet | OpenStreetMap contributors | Open In Google Maps Print this Report Whenever, I call, a voice came to say 'hold on' and phone went dead. unethical behavior - nightmare company - stay away. Hiding negative complaints is only a Band-Aid. They reply to us touting their legitimacy, well legitimacy is not subjective. This is a very expensive timeshare but it is of the highest quality and has many happy owners. Then they put us on the phone with a Rental Broker from a list they provide who proceeds to tell us he has tons people waiting to rent the type of unit they we're trying to sell us (how My husband, myself, sister and my brother in-law were deceived into buying something we can't use. Too bad? For that reason, we kindly request that you contact us at [protected] or by email at customerservice@vidanta.com. The whole process, from the 20-30 minute cab ride, twice, to the 3 hours of lunch and sales, put us at about 4 hours. Vida Vacations is the exclusive selling agent of private club memberships that allow access to a collection of the finest resorts, spas, and golf courses in the world, including the exclusive Vidanta destination resorts: Grand Luxxe, The Grand Bliss, The Grand Mayan, The Bliss, and Mayan Palace. Then told how to leave, unescorted, back to shuttles. Vida Vacations offers its customers a global concierge surface to help travelers plan their travels across the world. I knew how much a week's rental was running on Airbnb (where I often book) so this would be a fair test if the package would save me money. Our Destinations Vidanta Destinations He said it would be easy to liquidate at the lowest price of 19, 200 dollars. Thank you for your time and we look forward to hearing from you soon. connected to all exchange companies, even small luxury hotels. We sent a letter to Cirque du Soleil informing them that The Mayan is abusing public trust and confidence by employing such tactics and are waiting for a response. Vida Vacations is a members-only bespoke destination club offering a dedicated approach to high-end travel. I made the mistake of believing what my vida sales rep told me. [protected]@aol.com. The property is a beautiful 3000 acre Jurassic Park like resort. for us for 19, 200 dollars. Read full review of Vida Vacations and 2 comments, they didn't take responsibility for their customers safety and health issues. Christie. He said that it would be very easy to liquidate at the the lowest price printed on the document of 19, 200 dollars. I have been in conversations with Vida, off and on, since January 2019 regarding this matter. The company is known for treating its employees well, and it has been called one of the Top 20 "Great Places to Work in Mexico" by the Mayan Times. Welcome to the world of Vidanta, a collection of lavish resorts and various curated vacation experiences located throughout Mexico's most beautiful landscapes. then a manager offered a pre-owned contract for less money and said that they would help us to resell our Club intrawest for 19, 200 dollars. This Reservation was given on Grand Luxxe letter headed paper. We went to presentation on 4/27/16 for the timeshare resort in Nueve Vallarta. Give us a call! Great employee treatment: BBB reports on known marketplace practices. Can someone help or advise If they want us to be quiet they need to fix what they admit their sales team did to us. After explaining no distinction was ever made, he basically said it doesn't matter, you signed the paperwork, and we won't get a refund. View customer complaints of Vida Vacations, BBB helps resolve disputes with the services or products a business provides. We have also done research on the 299 dollars weeks and they cannot be used for hotels that dont offer timeshare and the W Hotel does not offer timeshare. We truly appreciate your preference and welcome you to our family! The agencies have now confirmed that if the timeshare weeks are not rented then we do not get any money. There are no deals and discounts. They are trained to do so and that's not in dispute, mine is not an isolated case. As we mentioned before, Vidanta Vacations (Vida Vacations) has timeshare resorts in Vidanta Cancun, Acapulco, Puerto Vallarta, Nuevo Vallarta, Mazatlan, Los Cabos and Puerto Peasco. I repeat we would have kept saying no, but having an "independent broker" begging us for weeks he so desperately needed was the tipping point for us. Concierge service: That's a head scratcher. Think I might be scam. View all Vida Vacations reviews & complaints. When i was looking at vida, i told them we rarely used our 2 weeks per year that we already had with shell vacations. presentation. The only way to assure that we do that is by contacting us at grupomayanblog@grupovidanta.com or by telephone at [protected]. Who would think that the owners of one of the magnificent places on the planet would allow such a thing. And the contract states that Limitless Vacations does not assume any promises made by their sales people. He stated sales team does not make that decision. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Youre basically spending thousands of dollars for access to something Expedia could give you for free. . At first, the sellers did not want me to take the papers that they had presented the program on, but I told them that I would not buy without taking them. He brought it up on his computer and showed me dozens of places. If you can accept the high price the experiences at this locations are top quality. Be careful! That club freedom is useless unless you are a millionaire. All Rights Reserved. Pretty much to a person, the employees were wonderful and attentive to our every need. The Customer Support Team. That is when the presentation began to focus on our Club intrawest timeshare. Vida vacations Vidanta I was unfortunately lured into buying a $10,000 timeshare from the Vida vacations, a Grupo Mayan Riviera Maya company, with the promise that they will unload my Sheraton timeshare. PHONE: 800-964-7246 (From Mexico) 1-866-888-0587 (U.S. and Canada) +52 (322) 176-0660 (all other countries) email: Accounting@VidaVacations.com After 7 hours and many declined offers, we told them we wanted our Vallarta Adventures and the cab back to our hotel. We were told that the certain agencies would buy back the timeshare weeks for a set amount. Well start sending you the news you need delivered straight to you. Not only would they not provide a full refund, paragraph 6 requires a transfer fee equal to 10 current usage fees in order to sell the contract to another party not family. We have made numerous attempts to contact them over the phone and via e-mail and have either been totally ignored or been told the "responsible person" would get back to us in a few days. We have no further complaints whatsoever. Sign up to receive our free weekly newsletter. I was told that they would cancel the new contract "only if I removed any and all negative reviews of the resort" but that I had to honor the old contract. Upon instructiion from bona fide rental-sales finance manager, I was instructed to bank wire nothing but all $7,750.00 us cash to reserve 5 luxury weeks vacation at the grand luxxe residence club in cancun for dates 07/03/22 thru 07/10/22. Then he went on to assure us that they would have absolutely no trouble selling our Palladium program. Our goal is to make sure you get the most out of your membership. So the moral of the Mayan story is listen to their lies or anyone whom they recommend and you'll be fine. So, please take our advice, us and the other reviews, stay clear and save your money. In short, our first 36 hours or so was a nightmare and very much in line with an article we read later describing how people are "taken hostage" who visit these places. We could get up to $5000 a year if all 10 are auctioned off and any money collected gets put on a Vidanta visa which we would collect when we go on a vacation at a Vidanta property. We could then use the cash procedes to replace the money we would use to buy the vida timeshares. You can find better hotel deals searching online on your own. After being badgered for hours, we purchased. Further, after added investigation, we found that most of what was promised was disingenuous (and in part, after visiting with other vacationers there, a couple of whom regretted their own prior purchase but were now making the best of things). http://www.timesharescam.com/blog/46-timeshare-cancellation-or-donation-should-not-cost-you-anything-upfront/ During the signing we found out that the Grand Mayan company did not sell our Club intrawest t.s. The sellers even showed us a booklet called small luxury hotels and said that we could exchange for that too. I bedroom instead of 2 bedroom deluxe at Celebrate Club All addendums as previous contract. It is the principle now. We DEMAND ALL OF OUR MONEY BACK otherwise we will be very vocal about your lies on ALL PLATFORMS!!! We told the seller that we like city locations better but that they are hard to exchange to and quite expensive when booking suites with expedia or other online sites. We were put in the Grand Mayan for this "one time only" first use. The seller then proceeded to tell us that we could exchange with their program for city locations at a very low price of 299 dollars for the week. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. In fact the manager said that he recently stayed at the W Hotel for 299 dollars for the week. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vida Vacations. Vida Vacations - VIDA VACATIONS SCAMMED ME OF $7,755.00 ON 11/03/21. We told them we could not afford membership but using, "Let me talk to my manager tactics" we broke down and brought a membership that costs $10, 500 via credit cards and have to pay them $19, 500 over the nest ten years. But it is a shame that the Mayan drops names such as Cirque, Nicklaus Golf, Greg Norman ect to lead unsuspecting consumers into believing that their credibility is unquestionable, then they allow sales reps to deceive unsuspecting consumers and by the time you figure it out like meit's too late. Gained: Breakfast, tour of property, water view from best balcony, discount on resort fee (keep receipt.). Vacation amenities: The free stays theyll pressure you to upgrade and spend an arm and a leg to do it. Not sure what our options are at this pointdo we just not pay? You refer to legal boundaries, does Vida consider pitching rent and resale to prospective members within legal boundaries knowing its a benefit that will NEVER be achieved? the seller also wrote the rental rates on the sheets of paper that I took with me. We purchased that day and decided to cancel 3 days later. your specifications. We ate some of the best meals we have had anywhere. adili at me dot com if you want to join. Dear Reviewer63299, Company Name: Vida Vacation Club. Vidanta is a Mexican corporation that owns hotels, resorts, cruises, a private international airport, and other vacation experiences for upscale travelers. We understand that if we take it upon ourselves and seek out rental brokers and get no results that's our fault. +52 (322) 176-0660 (all other countries), Monday Friday: Ms. Gines, BBB Business Profiles may not be reproduced for sales or promotional purposes. Its location on this page may change next time you visit. How can I be SCAMMED by such an affluent most desirable large Organization as VIDA VIDANTA GROUP as this? Mine have not been. I was pressured to sign a contract, and i was also scammed, they never did what they promised. I have sat through sales pitches on timeshares, travel clubs and the like my share of times; but this one was over the top. VIDA Vacation SCAMS. But there's a chance sales will inflate the sticker price as they do with the timeshare, in which case you will pay close to full price for the condo and effectively receive little or nothing for what you trade in. They sound terrible. Now it would cost almost 400 dollars to liquidate it. Lower class (Mayan Palace, The Bliss, etc) cannot participate in the things the Upper Class (Grand Mayan, Grand Bliss, Lux, etc) can do - but they are very sneaky when selling this to you. Trading opportunities: I am afraid this might be a big scam of my hard earned $7,750 us $ by this prominent and large grand luxxe residence club. We would like to further investigate your claims and clarify our policies through direct dialogue. It is still right to use, you "own nothing", it's still a lease agreement. We have made every effort to resolve this dispute offline but they prefer to support their duplicitous sales team, so we are exercising our right to freedom of speech. Thus we contend the contract you mention is invalid. We were told by the timeshare salespeople that we were buying the 100 year contract and that they were giving us another week for a 10 year period but really it is opposite. A material misrepresentation is an important untruth. My mother and I traveled to Mexico to celebrate my graduation from college. This was over a month ago and we have heard nothing at all from the resort. I urge The Grand Mayan to do the right thing. P. Vida Vacations will claim anything just to not let you go, though now there are many websites and forums where you can inform yourself and avoid getting scammed. was worth 42, 900 dollars if we were interested in signing it over to them. This entire contract was achieved via lies and deception. They will draw rectangles, acronyms, lines, a dollar sign and cross it out, etc. My wife is retired now and may be forced to go back to work since we were led to believe that this would only cost us under 7, ooo dollars. We don't dispute that your contract covers what you state. We have met many people who have had the same experience. Whatever Darryl showed all 6 of us was NOT the real deal. The seller also wrote the rental rates on the sheets of paper that I took with me. My wife and I traded our club Intrawest timeshare for a reservation in the Grand Mayan Nuevo Vallarta in early December 2013. this was not what the sellers told us. We were suprised when after we bought they brought us contracts in English only and not spanish since my husband does not really speak english and for the fact that we did the whole presentation in spanish, even the contract verification in the end was in spanish. We are now filing a claim with BBB, and will next contact PROFECO (Mexico's Consumer Protection Agencies that licenses Timeshare operators) to cancel the contract. BBB Business Profiles generally cover a three-year reporting period. Jeffrey and Pamela Golarz Call us today. Alin Gines I also had a horrible experience with them. These timeshare salespeople have not been honest with us! We feel totally scammed now! This class action brings suit under the Texas Securities Act (TSA) against a number of parties related to the Vida Longevity Fund, LP, established in 2010. After check-in: Greeted by personal concierge, given potent drink, do not drink it until after you decline free breakfast and 1-hour presentation booking slot, even if they insist that you must attend. Well these ended up being scams and the "companies" that Vidanta works with, have no choice but to lie and be in the middle of the scams. The company offers real estate interests in 15 resorts in Mexico. I also asked him for a copy for our records. Also, the free week at another Vidanta resort actually costs $700. We remain at your service. Saturdays: Being born in Mexico, I still have family and whenever we make a trade to Mexico, we always make time to see them or they come and stay with us. The sellers even showed us a booklet called small luxury hotels and said that we could exchange for that too. You can see by the floor plan attached how they deceived us. We bought it to use there! Obviously this makes the likelihood for such a dispute, as well as its proper resolution all but impossible. I posted here a couple of days ago and I want to everyone to know I've been in contact with Karen Rose and they essentially said too bad! Hi BBB: I followed up with Vida Vacations regarding this matter that all monies paid by me were applied to the previous contract (prior to the upgrade and revised contract) to pay in full the balance previously owed. We look forward to hearing from you to provide you all the information you need to start using your vacation club with us. Being skeptical, I asked how my wife and I knew for sure that these numbers were real. How and why he sees fit to allow people to sell it as if they were trying to move an old Chevy on its last legs to an unsuspecting sucker I don't understand. I have an approved offer. Customer service has addressed our issue satisfactorily. THIS IS SO UNETHICAL! Yes I'm sure you have great benefits, but to say for the umpteenth time Vida sales reps sold me on the rental income and the resale of Shell. I asked for my credit card and ID back Took over an hour to get my ID and credit card Kept sending us to different floors, buildings finally I said if I do not get my credit card back Now I am calling the police. Compensation is highly rewarding and the quality of life is unmatched. In my opinion this is a nice resort, unfortunately they are liars and thieves. This was no update, it was another sales pitch. Vidanta Resorts, also known as Grupo Vidanta, is possibly the leading resort developer in Latin America. If she would like to accept the previous proposal that was presented by the Representative, she will need to do this in person for the signing and activation of any new contract created. My experience with Vidanta Nuevo Vallarta is pretty much the same as the others. It is viewed as creative selling, although those who are on the receiving end of the scheme dont see it that way. The hotel isnt even that nice and everything they say in the meeting is misleading. Then I presented a copy of my offer stamped approved. In an attempt to get out of there we agreed to $3250.00 down with many other "free" perks. We signed a new finance contract and paid a new down payment. Luxury destinations: Vida Vacations. Vida Vacations is a timeshare company that was founded in Nuevo Vallarta, Mexico in 2010. Travelers who choose Vida Vacations Resorts have access to a huge range of resort amenities when they travel, including restaurants, bars, activities, entertainment and more. We had to go thru 4 layers of snakes, sales people, to make it out of Jurassic Park. We arrived at Vidanta on Nov. 26th @ 9:30am and met Randy. A couple of posts ago you said what I was saying was illegitimate, is training your sales reps to pitch me something Vida can't and won't support legitimate? Trying to make the best of it we remembered the Vida sales rep making a big deal on how easy it is to rent out the weeks through brokers that their members use. I believe under the circumstances of a prior class action lawsuit and admission of misrepresentation during sales, any espnable judge or jury would find the demand for transfer fee unjust. So if you vacation to Vidanta, enjoy the experiencebut refuse ANY and all attempts to hook you. I just found out that club freedom is another type of luxury timeshare with prices out of my pocket. We were glad to get back to our cruise ship and sail away, way away. Customer Service department has addressed our issues satisfactorily. For those of you who don't know the Mayan no longer uses the infamous Rental/Resale list. I am lodging my complaint here to raise awareness about whats going on at vida vacations. Vida Vacations sells "right-to-use" (RTU), unless you actually purchase a condo outright. We told the seller that we are not beach people and that our visits to Mexico was mainly to see family. They really push the vida dollars making you think you are getting dollar for dollar savings when you actually only get to use about 10% on the dollar. They said that their concierge would handle everything, all reservations, with the exchange companies. At Vidanta Resorts you have the option of down-scaling and paying a reduced maintenance fee. Deb & Sara, Here's an update with the Mayan Empire: They are now telling us with whom we may associate with. This rating has improved by 1% over the last 12 months. Under that pretense in came Daryl. They came back with a document, that showed our t.s. My husband and I were scammed by Vidanta/Destnos Umlimited!!
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