Archived post. I placed an order 4/30/2020. How to Cancel an Order: Orders can be cancelled at any time (prior to the end of day closeout process) until they have been paid. If need your birth certificate and you're out of state, get ready to drive because these folks are not going to send it to you and they do NOT offer refunds for their non-service. The rep bullied me into having no choice but now to try and get other docs to prove it is a sealed cert. This premium package involves a higher cost in order to get your application delivered in record time. Products used:They are suppose to provide a service to order birth and death certificates. All Rights Reserved. Regular mail service is not certified or registered and does not provide this protection. thank you. You can find them in your Order Confirmation Email. In these circumstances, you will be refunded the entire amount you have paid. Companies can ask for reviews via automatic invitations. I placed the order 10 days ago on a supposedly 1 day transaction. Do you want to continue your session? Learn about budgeting, saving, getting out of debt, credit, investing, and retirement planning. Cloudflare Ray ID: 7c0ed3101f4e744b Use our online Frequently Asked Questions tool for answers to our most commonly asked questions, or to ask your specific question if a common answer is not available. This company is HORRIBLE!!! We will take note of your feedback so that we can deliver a better experience next time. On the state website it states the cost of using this service, "unless an issue is identified". Customer service is not worth the time or energy it takes to call, text or whatever means they offer. Log in to manage your order. Now it's been so long I can't even check the status of my order. DO NOT USE THIS SERVICE! I paid and waited. It has been over a month, I still haven't received anything, and they have kept the money. The VitalChek Express Certificate Service provides a trusted and convenient way for you to order these U.S. vital records online - quickly, affordably, and with the utmost level of security to ensure your documents are safely handled. Click the Reinstate Order button. DO NOT use this service if you really need your documents. Then says sorry we do not guarantee a record exists. Tip for consumers:the order could take longer than the time listed. Also, why was a high dollar amount charged? I would NOT recommend you use this cite to order any type of important documents from. Step 3: Order Cancel prompt appears. I asked VitalChek for my money back. Ok fine I understand. They charged me almost $60 for the service and I got nothing. Vitalchek says they have no record of a cancellation and refuses to refund my order. Our easy application process will help you find the right agency and certificate for your specific needs. I keep getting bogus errors over the same items I've submitted multiple times (with a paper trail on everything). 3. Just call your local county office and ask them for help. Took a month +/-, probably out of their control. 92.48.104.153 But when I went through the form process and added next day UPS it still said 18-20 days to process. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Manage My Order. Order has been transmitted to the Agency. I've been trying to reach someone to purchase My BC, and they wanna charge Me 60.00 for My own BC. We recommend express delivery with UPS Next Day Saver so you can track your package. I selected VitalChek Link and paid to have a certified copy of my birth certificate sent to me INTERNATIONALLY. We are a government-authorized service with more than 30 years' experience partnering with hundreds of vital record agencies across the nation. To correct an error on your certificate, you will need to contact the vital record agency who processed your request. If you do not see a specific document type indicating Apostille or Authentication on the document selection screen, then you will only be provided with the default certificate available. If you would like to receive a Long Form Birth Certificate, ensure that during the ordering process you select the reason for ordering is to receive a Long Form. We are updating our website, so you might experience either the old or new version. I'll update with details. I've spent 1 hour on the phone 3 separate times to vitalchek, only to be told I'll have to contact OR vital records. You are charged right away and there is no way to cancel your order. Please contact us with your order number via private message at Facebook.com/VitalChek. What a scam! How to Void a Payment, CloseoutHow to Issue Credits After Closeout (Agency Initiated Credits), How to Issue Credits After Closeout (Agency Initiated Credits). And she would be calling me to follow through. For packages with online notaries: If you decide to cancel your application after completing the online notary process and we didnt yet expedite your application, we wont be able to refund the notary fees of $25 from your package cost. Both versions process the orders the same way, so your order is safe and secure. That means we can process your request quickly, affordably and securely. ---------------------------------- Vital check is terrible to say the least.I ordered a birth certificate in Oct 2022 and it's now Feb 2023 and still nothing. not, Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I couldnt give a lower review of this company. If I could give minus 5 stars I would! Yes, the certificate will be a government issued, certified document unless you choose informational copy or souvenir/heirloom as the reason you are requesting the certificate. Displays the s tatus of the Order ( Cancelled, Closed, In Progress, Open) Cancelled. The quickest way to reach us is by private message at Facebook.com/VitalChek. Terrible customer service, over charges, and does not fulfill commitment. This company is the worst I have dealt with, and combined with the State of Oregon it was doomed to fail. All my needed documents are submitted including ID and order form. Do you want to continue your session. No receipt of document or email concerning document. We apologize that you have not received your order yet. Orders placed through our only contracted vendor, VitalChek, have an order number. I spent 30 minutes waiting to 'chat' with her, as well as 1 hour, 10 minutes twice when I tried to call customer service on two different days at two different times of the day! If Long Form is not an option in the reason menu, the vital record agency that is processing the request does may not offer it. Vital Records Online is not responsible for any mistakes you may make or any inaccuracies in the information that you provide to us that may result in your failure to receive a Document. Phone number is recordings only : (. BUYER BEWARE! If you accepted to continue your application with us and we mailed your application to the Health Department or if you received your vital records, we wont be able process any refund. How do you promote free regular mail but force orders to pay for next day air? It's shameful to say the least and each state should reconsider using them. It has been 6 months and I have not received it. Thanks to our online services, you can save a trip to the Health Department and you will be able to easily fill out your application. HelloLlewellen. Vanessa on customer service chat, literally hung up on me when I questioned why they wouldn't accept the Certified copy of my marriage license given to me by the County Clerk of El Paso County in Texas. Will not refund. This fraud company has all my personal info now. Click Yes to continue cancel. Vital Records Online uses the information users provide on its website to pre-fill your application documents. The item is out of stock. So I know that adds a couple of days to it. No amount of time with customer service solved anything. They are the only game in town and they know it. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Go directly to the source. Once an order has a paid-in-full status, the payment must be voided, and then the order can be cancelled. Finally, a woman picked up my call and I explained my situation. An identity Verification Document helps ensure the security of important documents such as vital records by verifying the identity of the person requesting the documents. Thank you for reading. Never, ever use this service. it is now september 10th and nothing. Dont waste your money. The time of the year when you make your request Hundreds of government agencies nationwide exclusively trust VitalChek for accepting their vital record orders. VitalChek ranks 4th among Birth Certificates sites. Find out how we combat fake reviews. Vitalchek:Save your money. I selected Interntaional, and entered my address, I entered the "province" on the second address bar and typed province : Hay Nahda. If you need to fax your documents, please follow the instructions on your Identity Verification Form. It is literally faster (and cheaper!) This allows you to track your package and confirm delivery. Some agencies (not all) will issue certified no record letters when record is not located after searching with information provided. Your orders on VitalChek may vary depending on a number of factors. We are sorry that your experience didnt match your expectations. The government agency will not be able to provide any information on the document or determine if the document exists in their office until an order has been placed and a search conducted. Contact Us Email Us If you did not find what you needed in the FAQ section, please email us and we would be happy to assist you. VPS will automatically cancel open orders that have not met entitlement requirements after 14 days. I don't want them getting fucked over cause I'm exhausted and missing something, does this seem legit? 0/10 would never recommend using this service again. I waited on hold for 20 minutes. I mean forever. The documents and forms that we will fill out on your behalf can be obtained as blank forms free of charge directly from the Health Department, or possibly, elsewhere online. It is August 18th and I ordered on January 20th! What a waste of time and money. So the customer service is really bad. We will take note of your feedback so that we can deliver a better experience next time. in the end to just go through the regular process. Click to reveal You pay for a service, pay for the certificate and 20.00 for air mail and I'm still waiting. This has happened in the past. How to Reinstate a Cancelled Order. Not once is that spelled out during the purchase process. Click to reveal Ordered death certificate 3/29 with an estimated delivery date of 4/26. I cant believe South Carolina has them as one of their recommended sites to use. As far as I can see. If California is like Louisiana, the document is actually search for, found & shipped by a California governmental agency, not VitalChek. Your order. Ordering my child's birth cert online was easy and simple. If the information you find is not sufficient, contact the VitalChek customer service team and ask . These people are a joke. To make sure I received it. Agency processing times do not include shipping. I asked for experience and duration. This company is very misleading and feels like a scam. They plain ripped me off! The chat was HORRIBLE. Order birth, death, marriage and divorce certificates from VitalChek, the only company with direct connections to more than 450 government agencies across the nation. They have an exclusive online contract with NYC and tons of other places. Claim your profile to access Trustpilots free business tools and connect with customers. on march 28th an email said to expect it by april 9th. Birth certificate for ca ordered months ago and not received. Unacceptable. I called them and was immediately put on hold. I have also contacted my attorney concerning this matter. Check one more thing off your to-do list. 2nd Edit 11/14/18: Well, I pulled the trigger and did it yesterday. Processing 5 to 8 business days. Tip for consumers:Don't order anything through the state of NY. There is no full refund policy. If your state uses VitalChek, all you need is your eight-digit order number and six-digit PIN number to check on the status of your birth certificate delivery. Call your bank.This is for those who purchased any records from vitalchek, call your bank and ask for a refund to your account. Please feel free reach out to with any further comments, concerns, or suggestions you wish to share. Not a good experience at all 7/29 I ordered some personal documents from vital check express mail and Paid $48some change for it today is the 8/22 still never receive the document from his company Vitalchek . For domestic mailing it's supposed to be free. What do you you guys think? Customer Care. This company is a complete joke. It tool SIX months almost to the day. Hello Marissa. Order directly from them by phone - save your money, I paid 65.00 to get a vital record which, 10 months later, has never arrived - and they are asking for another 30.00! otherwise received the bc's for mary and paul, short form We were put on hold for 2 hours and the website didnt work. Again, thank you for your feedback. Use our online Frequently Asked Questions tool for answers to our most commonly asked questions, or to ask your specific question if a common answer is not available. Both are pointing their fingers at each other for the fact I have not received my marriage certificate despite paying $63.25 to ensure expedited processing and next day air shipping. i have not yet received the birth certificate. They keep emailing me saying there are missing items when no items are missing. Order has been cancelled. How Do You Replace Vital Records After a Fire? You cant cancel. We provide application preparation assistance services that will help you save time in any vital record application process. Step 3. They keep giving me the run around. These guys are a fraud. and then also have to send money to requested state? Trust me - stay away. Edit: No offense guys, but a lot of the responses sound like bots and Vitalchek employees. Shipping methods vary. This also looks very bad for ancestory.com if the support these deceptive practices. Like: Was sent the form back immediately, but instructed to send to state where certified certificate is issued.Dislike: Why was a US certificate request sent to Badalona Spain? Displays the s tatus of the Order ( Cancelled, Closed, In Progress, Open) Cancelled. Your session will expire in It was much more than the $23.30 they are stating in the response. Order still shows processing. I followed their links to order my Birth Cert "Electronically" they provide three thrird parties. We use dedicated people and clever technology to safeguard our platform. You need a six-digit PIN and eight-digit order number to track your order with VitalChek. The quickest way to reach us is by private message at Facebook.com/VitalChek. No updates. THEY NEED TO GET OUT OF THE BUSINESS. This website is using a security service to protect itself from online attacks. I paid over $30 to get my grandfather's death certificate from the City of New Haven, Connecticut. Cancel Order message is displayed. For questions about the order, contact the agency listed on your receipt and have . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Step 1. Stay away, nothing but a fraud factory. Order has been transmitted to the Agency. Birth certificate from Louisiana order through VitalChek. NH never returned my calls. No marriage certificate. If you are married, this would be your first and, Maiden Name This is the last name of a person before. The total amount is $125.00, which is what they requested from me to process the order. VitalChek ranks 3rd among Birth Certificates sites. New comments cannot be posted and votes cannot be cast. It never arrived. Every time I called to ask for an update there was an excuse about a backlog. Please contact us with your order number so we can assist you. Ordered birth certificate and did not receive either the certificate or the refund. 4 millionvital documents processed peryear, 100%compliance with the highest level PCI standards to protect your personal information. My bank account was already charged and 6 months later, I do not have my order. They never sent the confirmation email that it was sent that they said they would send (I checked my spam), I never got the certificate, they didn't reply to 2 inquiries about it. Closed. This website is using a security service to protect itself from online attacks. It is now 3/20/2023. Thanks for ordering from VitalChek and sharing your feedback. Like most people that have asked about birth certificates for passports, and have been reference to Vitalchek, I don't see any answers about how the process was. Grrr. We guarantee 100% success in the delivery of your official vital record application materials to your home address. Most agencies will list the parents names on the birth certificates. In most cases once the order has been placed, no changes can be made. We're sorry to hear that you have received no response to your inquiries. VitalChek Live Chat. No reply to the complaint I made at that point. The most common reasons for cancelling an order are: Limits on available quantities. In Progress. If you are getting a BC from a small town check their website or call the clerk, to find out if there's a better way! No reply to the complaint I made at that point. I ordered a Birth Cert for my daughter on 12/7/22, The processing was 15-100 days, and I paid $68 dollars. Vital record agencies will not fax or email certified copies of vital records. Not really holding out hope I'll ever get my birth certificate. Just be aware. You can email the site owner to let them know you were blocked. Ordered birth certificate 1/17/23 still waiting 4/28/23. You can email the site owner to let them know you were blocked. That was quick. Its fraudulent and quite the scam. I would never use them again. Telling me 'I've used it before' is very dry response. This company responds to reviews on average within 7 days. This was the worst company Ive ever had to deal with. So I called the City Clerk, sent an email, paid $12.50 and it was shipped 5 mins later. To see if you are entitled to receive a certificate; begin the order process (dont worry, you arent obligated to finish the order). When contacting VitalChek, they provided wrong phone number to contact vital records of state. Processing times can vary depending on a number of factors including the vital record agency involved and the type of certificate ordered. Still haven't gotten a refund! No refund will be issued should the above-mentioned circumstance occur. Sell it? Received email on 2/3/23 stating shipping delay. I did not expect a mini version of my birth certificate. Cancel Items and Orders You can cancel physical items or orders that haven't entered the shipping process yet. Whether it is necessary to have a search for the vital record 2. Maybe I just got super lucky, but I am very happy with this service. Final Edit: 11/16/18 11AM: It's here. The worst company. Was told it would be here on April 7th and UPS shows a tracking number but has no information because they have not received a package from VitalChek. They asked for all my important documents for my sons birth certificate and then closed the account. Some fields have been entered and saved in VPS. Step 3. Also, I paid for the $19 shipping, so I recommend doing that (perhaps the free shipping orders are thrown into an unattended abyss). Our fees charged are for the preparation of your documents and do not include the fees for obtaining these vital record documents, which you will need to pay separately to the Health Department. How can i get the state and providence and postal code of this company? Scan this QR code to download the app now. Guess what? Once an order has a paid-in-full status, the payment must be voided, and then the order can be cancelled. Support Manage My Order Thank you for placing your order on VitalChek.com. My mother-in-law seems to think I'm tech savvy when it comes to the internet, which I would say is a stretch lol. Cancelled orders tab has been there for a while, it simply means customer either cancelled within the first 30 minutes which is the grace period before it is processed for shipment, or the order was pending for a while and eventually cancelled because customer didn't confirm payment details etc. Both versions process the orders the same way, so your order is safe and secure. Is the site worth using? Poor communication and bad service! Note - Agencies that allow Agency Initiated Credits are able to refund payment on an order AFTER the closeout process is complete. I do t think this company is real. Products used:None, they made it impossible to submit required documents. $50+ dollars and over 3 months later, I'm incredibly frustrated. I submitted the requested information and to date I've not received an updated response. Information provided by various external sources. In order to get your application in record time, you may obtain the premium package at an additional cost. To order birth certificates, death certificates, marriage certificates, and divorce certificates from VitalChek, simply click on the certificate you need to get started. They make it sound so easy t to do. i ordered sometime around august 20th. Can't get your order in the time promised nor can you get help on the phone, through email, or chat. Both versions process the orders the same way, so your order is safe and secure. Why is New York State affiliated with a scam company? Order is reinstated, Order Status changes to Open and Authorize Payment . Ive emailed twice no response. Check your VitalChek Order Status PLEASE NOTE: to retrieve your order status, you will need your complete order number and PIN from your order confirmation. Tip for consumers:DO NOT USE VITALCHEK!!!! 8/15/2022 order has not been received. Vital record agencies require that information is complete and accurate to provide vital records. I needed this birth certificate to get my child on health insurance and opted to get the faster shipping option, $50 order and still not here. Identity fraudulent uses? Verification can help ensure real people write reviews about real companies. If you provided your email address, VitalChek sent the receipt to your email. Again I got the NH phone number. no one answers phone. Has anyone recently actually received what the bought from vitalchek? Order is cancelled and Order Status changes to Cancelled, OrdersHow to Reinstate a Cancelled Order The next best way to talk to their customer support team , according to other VitalChek customers, is by calling their 866-561-1694 phone number for their Customer Service department. Its sad that you have to check on every company before making a purchase these days. This page does not include information about canceling Amazon Prime and other digital subscriptions. You will usually get a response in a matter of minutes. New York City eventually replied that it was sent but I don't necessarily believe that. Tip for consumers:Don't waste your time or money! They give you these long unrealistic wait times on each platform. After you place your order, you will be notified if any Identity Verification Documents are required. Guess what? A $15 birth cert turns into $50 because they scam you on the mailing options. If you did not provide your email during the order, VitalChek sent the receipt to your mailing address. It goes against our guidelines to offer incentives for reviews. This is twice they've done this to me. This is the worse experience, for people who are dissatisfied, call your bank. Due to the higher costs associated with our Rush Packages, they have additional refund policies. America's Leading Source for Government Certified Vital Records. I'll be reporting them to the Federal Trade Commission, the Better Business Bureau and any other site that offers the ability to review this company. Processing times can vary depending on the type of certificate, the vital record agency processing the request, and the shipping method you select during checkout. When I complained, they gave my the NH phone number. SIX months. I had to cancel my vacation due to not being able to get my new passport because I have yet to get my birth certificate. Your IP: Locate the order using the Search function and view it in the Death Certificate Request screen. Tip for consumers:Save your money. I started my process in Feb and it's now April 12 and I have not received my cert. Anyone can write a Trustpilot review. If you have any questions, please contact customer support. The action you just performed triggered the security solution. Kill 2 birds with one stone. I would give them 0 stars but I have to give them 1 to post the review. Absolutely absurd. Order has been cancelled. VitalChek said it was sent but I never got it. This company is either a scam or has really bad customer service. We are updating our website, so you might experience either the old or new version. You can also email vitals.customerservice@vitalchek.com. Indistinguishable from a scam. You will usually get a response in a matter of minutes. Hello Paul. What do they do with it??? Government agencies across the nation trust VitalChek to handle your vital record orders, and you can too. Vital Records Online 2021. I don't understand why it takes so long to return the certificate, nor does anyone else but VitalChek. Sent it in and received my birth certificate in 10 days. We wont be able to process any refund until we receive the return of the money order that we provided to the Health Department, which you will receive with your returned application. Took my money for an overnight air birth certificate and never sent it. If you need assistance, please contact us with your order number. VitalChek works with Vital Records agencies across the country to provide our customers the most efficient ordering experience possible. With VitalChek, easily order your government-issued vital records online including birth certificates, marriage records, death records and divorce records. Although it is more expensive, for your protection we recommend express delivery with UPS. If you have any questions, please contact customer support. We appreciate you placing your order with VitalChek and sharing your feedback. I ordered a certified copy of my marriage license on 1/26/23. Hello. Thieves! What to Do If Your Social Security Card Is Stolen? The action you just performed triggered the security solution. Thank you for placing your order on VitalChek.com. 7 months later after calling and emailing with no replies or any type of communication at all I finally received my certificate, but it's so dark you can't even read most of it! Canceled Orders. The only thing faster is doing it in person - but that's not always possible or convenient, and that's why we're here. Learn from my mistake, and don't send them money. Terrible customer service. You will also receive your order number and pin in the confirmation email you receive. 37.205.37.43 I ordered my birth certificate back in January 2022 and it is going into July and I still do NOT have it. These reviews SCARED me. Online Notary fees of $25- If submitted and processed, Rush Shipping fees of $25- If we mailed the application to the Health Department, For any questions regarding your application package or if your refund request is not listed above please contact our billing department at:https://www.vitalrecordsonline.com/contact-us. Orders can be cancelled at any time (prior to theend ofday closeout process)until they have been paid. Order Status. Same day processing and shipping are not an option unless otherwise specified when placing an order. You have questions about how to obtain vital records. Your IP: If I still need a raised seal on my birth certificate you WILL hear from me!!! You will usually get a response in a matter of minutes. Avoid them at all cost!!!! The VitalChek Express Certificate Service provides a trusted and convenient way for you to order these U.S. vital records online quickly, affordably, and with the utmost level of security to ensure your documents are safely handled. Going to the vital records office in person is often the quickest and least expensive method to obtain a vital record but it is not always the most convenient and that's where VitalChek may be the best ordering method. My suggestion is DO NOT deal with VitalChek! They stole mine! Reviewers complaining about VitalChek most frequently mention birth certificate, customer service, and credit card problems. Please see terms of service when ordering for information on refunds and cancellations. May | 2.8K views, 54 likes, 15 loves, 21 comments, 4 shares, Facebook Watch Videos from ABS-CBN News: Start your day with ANC's rundown of news you need to know (1 May 2023)
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